Below standards on a consistent basis. Cannot seem to handle this area, needs major improvement. This rating can impair employment suitability if not improved immediately. Develop ACTION PLAN to improve.
N/A - This area not applicable to associate's position.
Provides Excellent Guest Service
Works as part of a team
Rapport with guests
Helpfulness to others
Dealing with difficult situations
Takes pride in serving the guest
Cooperates with Team Leaders
Cooperates with fellow Associates
WOWs the guest
Offers to help when not busy
Answers radio calls quickly
Gets along well with other teams
Calls guests by name
Friendly and considerate to Associates
Measured Guest Service scores
OVERALL GUEST SERVICE
OVERALL TEAM WORK
1. Brad is a valuable team member; he has been part of the Opal team since the year 2003. Brad has a significant knowledge about San Francisco, and in specific the Opal Hotel history. Brad's knowledge assisted the GSA team, and team leaders to enhance their knowledge about the city and The Opal Hotel.
2. Brad has always a positive attitude with the Opal team, and guests. Brad has a friendly personality, and he is very considerate to his team's needs. Brad is also professional during performance of the task. We need to work with Brad to improve his WOW factor with guests.
3. Brad is not consistent in greeting guests in the lobby, or by phone. I will be working with Brad to standardize the greeting, and acknowledge guests in the lobby.
4. Brad's job performance is good, there is still a room to improve the quality and the quantity of work achieved during his shift. I will be assisting Brad to reach this goal.
Handles new challenges well
Handles tasks in time allotted
Makes good use of time
Wears name badge
Follows work rules/procedures
Uses time clock accurately
Need for supervision
Complies with meal/rest break policy
Follows directions well
Adapts to change
Works at fast pace when needed
Follows hotel policies
Works in a safe manner
OVERALL WORK HABITS