Determine the order winning criteria for organisation, Operation Management

1. What are the order winning criteria for this organisation? Where does the company sit in Schmenner's Service-Process matrix and can you detect the adoption of the principles underpinning the Service-Value Chain? 

Answer: Initially the company was a local point-to-point Texas based operation competing against bus and train operators. Most journeys were under one hour, flight schedules were adhered to, costs were pared to a minimum and service levels were reduced to ensuring organisation and safety. No meals or drinks were offered on the aircraft. Aircraft turnaround times were the best in the business giving a seat occupancy rate higher than competitors. The order winning criteria would have been cost or value for money, reliability of timetable, and accessibility.  In Schmenner's matrix, Southwest is a service factory. 

Herb Keller's approach to people and taking care of 'his' people should be clearly detected from the text in the extensive web pages presented.

Posted Date: 3/18/2013 5:52:08 AM | Location : United States







Related Discussions:- Determine the order winning criteria for organisation, Assignment Help, Ask Question on Determine the order winning criteria for organisation, Get Answer, Expert's Help, Determine the order winning criteria for organisation Discussions

Write discussion on Determine the order winning criteria for organisation
Your posts are moderated
Related Questions
1. Why is some knowledge of accounting necessary to succeed in business? Provide examples. 2. Name some of the major stock exchanges where securities are traded. Describe the ch

construct a house of quality matrix for a wristwatch?

Exercise 2: Use of a Grid Analysis (Weighted Scoring Model) to Help Make the North American Plant Location Decision for the RX 330 This exercise illustrates how when deciding among

What do you understand by line balancing what happens if balance doesn''t exist

When referring to Cross-Cultural Communication, what would be the best approach to dealing with a multicultural environment.

What are the legal and ethical risks associated with the decision about hiring truck drivers at Zyedego

Organizations periodically turn to _________ to meet demands for talent brought about by business growth and a desire for fresh ideas, or to replace employees who leave.

After working for 30 years, Ramjee Somjee Dutt opted for VRS and started a courier company and did very well in the first four years. He was now looking for expansion of his busine

What are three considerations in the wage determination criterion "ability to pay"? Why, by itself, can't the ratio of labour cost to total cost always be the formula of a company'

Sara spread harmful rumours gossips uses bad language and lack civility in relationship while at work/ in which of the following is sarah engaging in/1.proert deviance/ 2 productio