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QUESTION 1
(a) Illustrate the differences between External and Internal customers.
(b) Customer satisfaction is a fundamental cornerstone of total quality. Illustrate how Quality is related to customer satisfaction.
QUESTION 2
Benchmarking is the systematic search for innovative ideas, best practices, highly effective operating procedures.
(a) Describe how benchmarking might help an organization to achieve quality excellence.
(b) Describe the limitations and benefits of benchmarking.
Question 1: Harvey Maylor discusses a ‘generic' life cycle to help in project management. Explain what is meant by project life cycle and critically discuss the benefits that
Q. How do I get my project organized? Every project that involves surplus to one person requires a project team to get the work done. With no doubt building a motivated project
Use the WBS you developed in Question to create a project plan with a Gantt chart in Microsoft Project for the project. Clearly identify the milestones for this project. Estimate t
Briefly describe the items you would include in the scope definition document of a project you are about to embark on?
woody Develop a list of "Key Success Indicators" that could and should have been measured on completion. Rank them in order of priority for this project.
Advantages of FMS Flexible manufacturing systems are regarded as one of the most efficient methods to employ in reducing or eliminating problems in manufacturing industrie
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Question : The process of delivering a presentation is a systematic one that involves thorough planning as well as preparation and one of the main phases is preparing the prese
the literature review on recruitment and selection
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