Define the operation process, Operation Management

Recalling your participation in Workshop 1, identify a process at your organisation that has been or could be analysed and/or improved using simulation (via software such as ExtendSim used in the Workshop).

In your answer, you should:

(a) Clearly define the process and its tasks, and show a flow diagram.

(b) What are the important "outputs"? That is, state one or more aspects of process performance ("outputs") which are important to your organisation and which can be measured.

(c) Identify the input (random) variables to be simulated (such as the customer arrival and agent service time in the UVT case of Workshop 1); and

(d) Identify parameters for the process whose values may be adjusted to improve the process performance (such as the number of staff, IVR capacity and lines in the UVT case of Workshop 1).

After defining the process above, you should state:

(e) What can be observed using simulation, and what are the managerial implications?

(f) What can be improved (or optimised) using simulation?

Note: This answer should be qualitative, not quantitative. You do not need to provide any data, numerical analyses, or run any actual simulation.

Posted Date: 2/26/2013 12:33:40 AM | Location : United States







Related Discussions:- Define the operation process, Assignment Help, Ask Question on Define the operation process, Get Answer, Expert's Help, Define the operation process Discussions

Write discussion on Define the operation process
Your posts are moderated
Related Questions
When the National Cattlemens Beef Association advertises Beef, Its Whats for Dinner, it is trying to stimulate _____ demand. selective primary derived generic second

Understanding or Knowing Customer - Customer Satisfaction and Service Quality Involves making the effort to understand the customer's needs. It involves: learning the customer

How common do you think it is for people to try to justify their conduct by the argument that "Everybody's doing it"? Give examples from your own experience.

1. Which if any of the resources are over allocated? 2. Assume that the project is time constrained and try to resolve any over allocation problems by levelling slack. What happ

How customers were affected the BP oil spill disaster in the gulf

Factors Influencing Plant Layout While choosing the layout for a factory the following factors should be taken into consideration: Management Policy: Management has to de

Disadvantages of Observation Methods: According to bailey the disadvantages in observation technique are: 1. Lack of Control: In artificial setting control over variable sis

The average age of the US workforce is increasing and will continue for several years.

Discuss the importance of designing for profit in product development. What happens when there is distortion in these goals?

Q. What are the advantages of the enterprise-wide systems? Benefits of Enterprise-wide systems (ERP) systems: a. In this system integration of software applications can easi