Customer service management, Electrical Engineering

Customer Service Management

CRM involves several activities related to planning - both long terms and short terms, measurement and control, improvement and innovation of all aspects of relationship with customers. The subsequent aspect will have important impact on electric utility business.

1. Customer Segmentation

2. Understanding requirements of various segments

3. Customer Satisfaction Measurement

4. Feedback Analysis

5. Problem Solving

The service deliveries companies are commonly follow the following sets for solving problem.

1. Select the problem recognized through feedback analysis

2. Collect and analyze the data regarding the relevant aspects of the problem

3. Analyze causes especially along with the help of cause and effect diagram

4. Evolve solution

5. Implement the solution in collaboration along with management

6. Evaluate effects

7. Standardize solution

8. Reflect on the whole exercise for lessons in the future.

Posted Date: 2/6/2013 3:07:45 AM | Location : United States







Related Discussions:- Customer service management, Assignment Help, Ask Question on Customer service management, Get Answer, Expert's Help, Customer service management Discussions

Write discussion on Customer service management
Your posts are moderated
Related Questions
Q. Let a square-wave voltage source having an amplitude of 5V, a frequency of 1 kHz, a pulse width of 0.5 ms, and an internal source resistance of 50  be applied to a resistive lo

Financing the power sector projects:   Massive investment is required for the targeted expansion of the sector. It has been estimated at Rs. 9 lakh crores in the further 10 yea


Discuss the requirement for automatic gain control in AM receiver and automatic frequency control in FM. How are these 'control' voltage formed and used?

Q. Some element voltages and currents are given in the network configuration of Figure. Determine the remaining voltages and currents. Also calculate the power delivered to each el

current and voltage

Define Time and Shift Invariant? Time and shift invariant means that the system characteristics and shift do not change with time, i.e. the system output is independent of the

Q. Methods for speed and torque control of induction motors? The following are methods available for speed and torque control of induction motors. • Pole-changing method

a) Provide pertinent summary of the basic principles behind ECG monitoring b) Using MATLAB, provide plots of the "clean" and "noisy" ECG signals. Investigate the spectral es

Q. A 10-hp, 230-V dc shunt motor takes a full- load line current of 40 A. The armature and field resistances are 0.25 and 230 , respectively. The total brush-contact drop is 2 V,