Customer service management, Electrical Engineering

Customer Service Management

CRM involves several activities related to planning - both long terms and short terms, measurement and control, improvement and innovation of all aspects of relationship with customers. The subsequent aspect will have important impact on electric utility business.

1. Customer Segmentation

2. Understanding requirements of various segments

3. Customer Satisfaction Measurement

4. Feedback Analysis

5. Problem Solving

The service deliveries companies are commonly follow the following sets for solving problem.

1. Select the problem recognized through feedback analysis

2. Collect and analyze the data regarding the relevant aspects of the problem

3. Analyze causes especially along with the help of cause and effect diagram

4. Evolve solution

5. Implement the solution in collaboration along with management

6. Evaluate effects

7. Standardize solution

8. Reflect on the whole exercise for lessons in the future.

Posted Date: 2/6/2013 3:07:45 AM | Location : United States







Related Discussions:- Customer service management, Assignment Help, Ask Question on Customer service management, Get Answer, Expert's Help, Customer service management Discussions

Write discussion on Customer service management
Your posts are moderated
Related Questions
Illustrate VI Characteristics of PN junction diode (10) Illustrate Half Wave Rectifier. Disadvantage of Half Wave Rectifier. Determine ripple factor of Half Wave Rectifier.

Q. Signals and spectral analysis? Figure shows the functional block diagram of a signal-processing system. The information source may be a speech (voice), an image (picture), o

What is basic requirement of semiconductor laser? Draw its label diagram and explain its working with necessary theory. Write down the applications of semiconductor laser.

Design 8:1 Mux for a given function, f=Σ (0, 1,5,7,9, 13)

Q. Draw the circuit of a two stage RC coupled amplifier?

A 500 MVA, 33kv, three phase steam turbine generator has a synchronous reactance of 1.6 p.u. It delivers a rated output at 0.8 power factor lagging. Calculate (a) The synchronou

Explain explanatory notes on A/D conversion. The digital inventory is working a revolution into the field of microcontrollers, technology and microprocessors are used more effi

Select the response describing the steady state effect of increasing the air gap for otherwise identical devices, one operating with constant DC voltage excitation and one with con

charges of +2q and -4q are fixed a distance d apart as in figure_2(a).find electric field at the point A ,B and C (b) sketch roughly the electric field lines.

Q. How numbering plan is achieved in modern telephony? Ans: The purpose of numbering plan is to uniquely identify every subscriber connected to a telecommunication network.