Customer service, Business Management

Applying TQM that emphasizes customer service and employee teamwork to improve products to a business in which the goods they sell are smarts skill and judgment is not without its challenges. The essence of quality in this setting is the intelligence and vigor that lawyer brings to an assignment and its hard to formalize that. In a survey of fortune 500 firms 71% said that they would prefer law firms with TQM programs 4% of low firms actually have TQM programs 20 % of law firms were in the process of starting TQM and 46 % of law were planning to start TQM the term client focused quality ( CKQ) is being used by some law firms and consultants. At TQM firms phones are answered by the second ring, the accuracy timing and formats of bills are improved, and software is developed lo help lawyers manager their time.

Posted Date: 3/26/2013 6:45:55 AM | Location : United States







Related Discussions:- Customer service, Assignment Help, Ask Question on Customer service, Get Answer, Expert's Help, Customer service Discussions

Write discussion on Customer service
Your posts are moderated
Related Questions
The most significant emerging global economies, in terms of growing power and influence, are normally referred to BRIC economies


QUESTION 1 You are the new Human Resource Manager of a company where a thick communication climate is prevailing. In an attempt to resolve this situation, outline and explain a


10. State Z’s automobile manufacturing industry is one of the largest and most highly regarded in the world. The industry is concerned that it may lose some of its domestic market

Leadership consists: Leadership happens when people push, cajole, and influence others to work towards the achievement of a specific objective. That distinguishes leadership w

Discuss why has direct marketing continued to grow? Using Internet technology to improve business processes • Discuss how this technology can unlock new business opportunities •

Transformational leadership: The transformational leadership style depends on high levels of communication from management to meet goals. Leaders motivate employees and enhanc

a) Justify the purposes of dissimalr types of organisation b) Explain the extent to which an organisation meets the objectives of disimilar stakeholders c) Describe the respo

I would like to know how much it would be to do my paperwork that can’t be done with in a few hours it is the characteristics of persuasion and research