Customer service, Business Management

Applying TQM that emphasizes customer service and employee teamwork to improve products to a business in which the goods they sell are smarts skill and judgment is not without its challenges. The essence of quality in this setting is the intelligence and vigor that lawyer brings to an assignment and its hard to formalize that. In a survey of fortune 500 firms 71% said that they would prefer law firms with TQM programs 4% of low firms actually have TQM programs 20 % of law firms were in the process of starting TQM and 46 % of law were planning to start TQM the term client focused quality ( CKQ) is being used by some law firms and consultants. At TQM firms phones are answered by the second ring, the accuracy timing and formats of bills are improved, and software is developed lo help lawyers manager their time.

Posted Date: 3/26/2013 6:45:55 AM | Location : United States







Related Discussions:- Customer service, Assignment Help, Ask Question on Customer service, Get Answer, Expert's Help, Customer service Discussions

Write discussion on Customer service
Your posts are moderated
Related Questions
Ernst & Young's Strategy for Competitive Advantage As per today's globalized business scenario, Ernst & Young is using different innovative and attractive strategies in order

Problem 1: (a) Describe clearly ‘Job Analysis'. (b) Explain fully why ‘Job Analysis' is an important technique in ‘Managing People'. (c) What are the basic steps involved


Question 1: During the financial crisis in America, many Chief Executive Officers decided to give up their bonuses as a measure to deal with this drastic situation. Taking this

Question: (a) Managers, engineers and experts often plan their actions before acting upon any issue. But planning is successful, only if, there are appropriate control proces

Ethics, trust and integrity are often challenged in an investment banking job. Look at the sub prime crisis, the near collapse of the mortgage giant, Fannie Mae, and the restatemen

Limitations of JIT JIT manufacturing  requires  considerable  co operation between the management  and workers, it  is commonly believed that JIT production system is very eff

Question: a) Discuss the relationship between the concept of sustainable development and clean development mechanism. b) List the benefits of Clean Development Mechanism.

Question 1: "Managing innovation is a challenge to management...." Peter Drucker How can management effectively manage innovation? Question 2: "Without exception, the d

What are the principal objectives of total quality management? The principal objectives of total quality management are:- a. Customer Focus to as Customer Delight. b. Con