Customer satisfaction - issues of power supply, Electrical Engineering

Customer Satisfaction - Issues of Power Supply

Customer satisfaction measurement is a systematic process for collecting customer data (e.g. surveys, audits and etc.), analyzing these data to make it within actionable data, driving the results throughout an organization or implementing satisfaction improvement plan. Therefore, customer satisfaction measurement (CSM) is a management information system in which continuously captures the voice of the customer by the assessment of performance from the customer's point of view.

Such measurement could me made through using any of the following methods:

  1. Surveys;
  2. Formal or informal feedback from customers;
  3. Use of customer account data; and
  4. Complaints.

Therefore, survey is the most generally chosen method because of its effectiveness and economy.

Customer satisfaction measurement will enable us to

  1. Know how customers perceive your organization and whether your performance meets their expectation;
  2. Identify PFI'S (priorities for improvement) areas where improvement in performance will generate the greatest gain in customer satisfaction;
  3. Set targets for service improvement and monitor progress against a customer satisfaction index;
  4. Benchmark your performance next to other organization; and
  5. Increase profits by improved customer loyalty and goodwill.

The organization's process for questioning, measuring and monitoring feedback of customer satisfaction and dissatisfaction should gives information on continual basis. It should address conformance to requirements, meeting requires and expectations of customers, as well as price and delivery of product.

Posted Date: 2/6/2013 2:48:34 AM | Location : United States







Related Discussions:- Customer satisfaction - issues of power supply, Assignment Help, Ask Question on Customer satisfaction - issues of power supply, Get Answer, Expert's Help, Customer satisfaction - issues of power supply Discussions

Write discussion on Customer satisfaction - issues of power supply
Your posts are moderated
Related Questions
Compute the induced emf: If a coil of 150 turns is linked with a flux of 0.01 wb while carrying a current of 10 Amp, compute the inductance of coil. Now, if current is reverse

Q. Describe about Reduction Clause? Reduction clause specifies an operator as well as one or more list items. For every list item a private copy is created on every thread and

Consider an RLC series circuit excited by v(t) = V m cos ωt in the time domain. By using superposition, solve for the time-domain forced response of the resultant current through

SR FLIP-FLOP (SRFF) The symbol for the SRFF is shown in Figure (a), in which S stands for "set," R stands for "reset" on the input side, and there are two outputs, the normal o

The potential drop between the terminals of a battery is equal to the battery's EMF when: a) No current is drawn from the battery b) A very large current is drawn from th


State Kirchoff's Current Law Kirchoff's Current Law (KCL) describes at any junction in an electric circuit the total current flowing towards that junction is equivalent to th

The original 8086, which only had 1 MB of memory. This megabyte is dividing into low memory for IRQ tables, application memory and high memory.

Q. The current through a 2.5-mH indicator is a damped sine given by i(t) = 10 e -500t sin 2000t. With the aid of MATLAB, plot the waveforms of the inductor current i(t), with v

fast decoupled program