Crm triangle, Electrical Engineering

CRM Triangle

The following diagram which is called as CRM Triangle.

Strategy refers to the whole stand taken through the company. It could selected a defensive posture in that it complies along with the minimum requirements as stipulated through the Regulatory organization or it could be an aggressive company along with newer services and better service delivery. Therefore, it could stand among. Process is the method and the related inputs to deliver services. People skill and knowledge along with most highly, attitude should also be in line along with the technology.

979_CRM Triangle.png

Figure: CRM Triangle

Such holistic approach is particularly meaningful in electricity Distribution business that is presently passing by a transition form a completely regulated market to at least a partly deregulated one. Customers are nowadays more informed and demanding. Distribution companies are also becoming conscious in which technology could only act as an enabler and modifies in other organizational aspects are together required.

The principle of CRM is in which the more information an organization has about its customers, the better. According to one well known expert, Prof. Adrian Payne of Cranfield University (U.K.), CRM is "the strategic procedure of identifying desirable customer segments, micro-segments, or individual customers on a one to one basis and developing integrated programs in which maximizes by targeted customer acquisition, retention 'and profit enhancing activities'.

Posted Date: 2/6/2013 3:02:54 AM | Location : United States







Related Discussions:- Crm triangle, Assignment Help, Ask Question on Crm triangle, Get Answer, Expert's Help, Crm triangle Discussions

Write discussion on Crm triangle
Your posts are moderated
Related Questions
What are the Advantages of using robots -  They are able to work non-stop; they don't need a break -  They are capable of working in conditions hazardous to humans -  Ess

A Platinum resistance temperature sensor has a resistance of 120 ohm at 0°C and forms one arm of a Wheatstone bridge. At this temperature the bridge is balanced with each of the ot

Q. Error specifications on a 10-A digital ammeter are given as 0.07% of the reading, 0.05% of full scale, 0.005% of the reading per degree Celsius, and 0.002% of full scale per deg

Let ω = 2π × 60 rad/s corresponding to a frequency of 60 Hz. (a) Consider v(t) = 100 √2 cos(ωt + 30°) V and i(t) = 10 √2 sin(ωt + 30°) A. Find the corresponding phasors ¯V and ¯

Q. Show Benefits of digital systems? Ever since most digital systems have only two possible states, there is high degree of accuracy in the transmission of data. With an analog

RIM is Read Interrupt Mask. Used to ensure whether the interrupt is Masked or not.     SIM is Set Interrupt Mask. Used to mask the hardware interrupts.

Absolute permittivity (ε):  Permittivity is a capacitance or ability to kept energy of a capacitor.  A force was also generated, called as electric force and the symbol. It d

Let the message signal m(t) = α cos (2πf m t) be used to either frequency-modulate or phase- modulate the carrier Ac cos(2πf c t). Find the modulated signal in each case.

Q. Use of Speaker? Speaker:Basically speaker is the receiver for telephone. Speaker converts electrical signals received from local loop to acoustical signals(sound waves) that

Q. What is meant by thermal runaway in a transistor ? When current flows through the collector circuit, it produces heat at the collector junction. This increases the temperatu