Credibility - customer satisfaction and service quality, Operation Management

Credibility - Customer Satisfaction and Service Quality

Involves trustworthiness, believability and honesty. It involves having the customer's best interests at heart. Contributing to credibility is: company name, company reputation, personal characteristics of the contact personnel and the degree of hard sell involved in interactions with the customer.

Posted Date: 3/18/2013 3:26:10 AM | Location : United States

Related Discussions:- Credibility - customer satisfaction and service quality, Assignment Help, Ask Question on Credibility - customer satisfaction and service quality, Get Answer, Expert's Help, Credibility - customer satisfaction and service quality Discussions

Write discussion on Credibility - customer satisfaction and service quality
Your posts are moderated
Related Questions
Creating diverse teams is a challenge. All of the following are important steps to include in a plan for bringing diversity to a team, except: a. The organization should publicly c

Variations in Customer Contact - The Service Process Matrix The classification schemes so far discussed are 'one-dimensional' and do not adequately reflect the great diversity

MBA, Operation Management Q3. What do you understand by “line balancing”? What happens if balance doesn’t exist?

A. How does your organization determine customer requirements? ?B. How are your organization''s core competencies tied to its strategic goals?? C. What are the strengths and weakne

Demand for a surgical procedure at St. Elsewhere Hospital has increased steadily over the past few years: Year 1 2 3 4 5 Heart Transplants 45 50 52 56 61 Use the

Develop a strong talent management program globally to develop and retain talent that you have been losing to competitors and downsizing. Discuss the strategies that you might use

A refinery in Houston replaces all of the 3" full-open ball valves in its facility according to a very strict maintenance policy which spaces replacements fairly uniformly througho

Which of the following switching methods is faster? A. cut-through mode B. source-route and forward D. translational

Why is it important to develop their products/services marketing plan in writing?

What are some drawbacks and risks to a broad generic business strategy? To a focused strategy?