Credibility - customer satisfaction and service quality, Operation Management

Credibility - Customer Satisfaction and Service Quality

Involves trustworthiness, believability and honesty. It involves having the customer's best interests at heart. Contributing to credibility is: company name, company reputation, personal characteristics of the contact personnel and the degree of hard sell involved in interactions with the customer.

Posted Date: 3/18/2013 3:26:10 AM | Location : United States







Related Discussions:- Credibility - customer satisfaction and service quality, Assignment Help, Ask Question on Credibility - customer satisfaction and service quality, Get Answer, Expert's Help, Credibility - customer satisfaction and service quality Discussions

Write discussion on Credibility - customer satisfaction and service quality
Your posts are moderated
Related Questions
1. Explain What is change management? 2. Explain What is the ultimate goal of change management?

Control Charts for Variables  Two complementary charts are commonly used for the statistical control of process variables. One controls the process mean by monitoring the mean

1. Describe The History And Core Business Of Each Company Kodak And Fujifilm. 2. Determine what other management differences have impacted the relative success of Kodak and Fuji

Klein Industries manufactures three air compressors: small, medium, and large, which have unit profits of $20.50, $34, and $42 respectively. The monthly projected sales of small ar

Product Layout - process design Where the volume of output is high, as in large-batch and continuous operations, it becomes economically viable to lay out the processes conti

Director of legal services of ABC Company must decide whether to hire another full-time lawyer or to hire part-time lawyers. Anticipated costs for the two options under three possi

The Ambrosia Bakery makes cakes for freezing and subsequent sale. The bakery, which operates five days a week, 52 weeks a year, can produce cakes at the rate of 116 cakes per day.

a firm isconsidering replacement of a machien, whoes cost price is rs 12200 and scrap value is rs 200 the running cost is rupee given below year running cost 1 200 2 50

In what ways do you think that scoping projects that are cutting edge or don't have a lot of precedents is a problem, and how do you think a project manager can address this

Watch the video, How to Perform a SWOT Analysis, and then conduct a SWOT analysis using the Starbucks' Global Quest 2006: Is the Best Yet to Come? case provided in the Course Mater