Credibility - customer satisfaction and service quality, Operation Management

Credibility - Customer Satisfaction and Service Quality

Involves trustworthiness, believability and honesty. It involves having the customer's best interests at heart. Contributing to credibility is: company name, company reputation, personal characteristics of the contact personnel and the degree of hard sell involved in interactions with the customer.

Posted Date: 3/18/2013 3:26:10 AM | Location : United States







Related Discussions:- Credibility - customer satisfaction and service quality, Assignment Help, Ask Question on Credibility - customer satisfaction and service quality, Get Answer, Expert's Help, Credibility - customer satisfaction and service quality Discussions

Write discussion on Credibility - customer satisfaction and service quality
Your posts are moderated
Related Questions
A manufacturing company sells its products directly to customers and operates 5 days a week, 52 weeks a year. The production department of this company can produce at the rate of 6

1. Identify products which you would expect to be produced by each of the following configurations: project, job shop, and batch and continuous. Answer: Many possible answers:

How did the corporation perform the past year overall in terms of return on investment, market share, and profitability?

six operators are to be assigned to five jobs with the cost of assignment in Rs. given in the matrix below. determine the optimal assignment. which operator will have no assignment

Peter Belington Stereo, Inc. supplies car radios to auto manufacturers and is going to open a new plant. The company is undecided between Detroit and Dallas as the site. The fixed

Make one solid recommendation for how the organization you researched could become more productive by applying one of the lessons learned. Explain your rationale.

Advantage of Least Cost Method a.       This method   provides accurate solution as transportation cost is consider while making  allocation. b.      It is very simple  and

Boston Electric Generators has been getting many complaints from its major customer, House Station, about the quality of its shipments of home generators. Daniel shimshak , the pla

What police resource was first used in the Jack the Ripper Case?

What are some drawbacks and risks to a broad generic business strategy? To a focused strategy?