Courtesy - Customer Satisfaction and Service Quality

Involves politeness, respect, consideration and friendliness of contact personnel (including receptionists, telephone operators, etc). It also includes: consideration for the consumer's property (e.g. no muddy shoes on the carpet) and clean and neat appearance of public contact personnel.

Posted Date: 3/18/2013 3:24:29 AM | Location : United States

Ask an Expert

Related Discussions:- Courtesy - customer satisfaction and service quality, Assignment Help, Ask Question on Courtesy - customer satisfaction and service quality, Get Answer, Expert's Help, Courtesy - customer satisfaction and service quality Discussions

Write discussion on Courtesy - customer satisfaction and service quality
Your posts are moderated

Write your message here..

Related Questions

Describe the differences between utilization and efficiency, Discuss the di... Discuss the differences between utilization and efficiency as measures of system performance. Which (if any) is the most useful measure for an operations manager? Why?

Material resource planning, requirements of an mrp requirements of an mrp

Describe why financial objectives essential for the company, Why do financi... Why do financial objectives essential for the company to succeed?

Explain different leadership theories, Leaders and Their Leadership Styles ... Leaders and Their Leadership Styles This week you learned about a number of different leadership theories. Choose two of today's leaders listed below and research on their leade

Oprations process design, what is operation process design ? what are the i... what is operation process design ? what are the important factors that effect a process design

Layout: Line balancing., Layout: Line balancing Kiko Teddy Bear is a manu... Layout: Line balancing Kiko Teddy Bear is a manufacturer of stuffed teddy bears. Kiko would like to be able to produce 40 teddy bears per hour on its assembly line. The followin

Describe the risks associated with levelling resources, Explain the risks a... Explain the risks associated with levelling resources, compressing or crashing projects, and imposed durations, or catch-up, as the project is being implemented.

Explain organizations periodically turn to, Organizations periodically turn... Organizations periodically turn to _________ to meet demands for talent brought about by business growth and a desire for fresh ideas, or to replace employees who leave.

Characterstics of operation research, what is characterstics of operation r... what is characterstics of operation research

Explain the role of the board of directors for a corporation, What is the r... What is the role of the Board of directors for a corporation