Courtesy - customer satisfaction and service quality, Operation Management

Courtesy - Customer Satisfaction and Service Quality

Involves politeness, respect, consideration and friendliness of contact personnel (including receptionists, telephone operators, etc). It also includes: consideration for the consumer's property (e.g. no muddy shoes on the carpet) and clean and neat appearance of public contact personnel.

Posted Date: 3/18/2013 3:24:29 AM | Location : United States







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