Cost of quality, Project Management

Assignment Help:

Cost of Quality

In    spite    of   the    number    of   definitions    available    for   quality    much misunderstanding exists about quality. Some of the misunderstandings of quality include the following:

  • An expensive process - When a quality improvement effort is proposed the most important consideration is the cost of the process. The conventional understanding is that better quality costs more; it is unwise to consider quality improvement in terms of cost control and cost cutting. But the fact is that quality does not cost, it pays. When the quality of a process is improved, the defect that results from that process is reduced. The resulting reduction of defects pays back over and over again. The payback is more than the cost.
  • An expensive product - the greatest misunderstanding is the tendency to view quality in terms of prices for example a fine writing pen will cost more than a plastic pen. But prices do not confer quality, none of the definition of quality mention price. Quality is the ability to satisfy customer needs. If the customer likes to spend a lot of money, then an expensive product can be viewed as top quality. But customers generally seek the lowest price for a product that meets their needs. A not so expensive digital watch purchased from an electronic store is more accurate and easy to maintain than an expensive mechanical watch from a jewellery store.
  • Time consuming - The idea that there is not much time to ensure quality could be the main reason for poor quality. There is a misunderstanding that there is never enough time to do it right, but always enough time to do it over. If the production is of poor quality it leads to rework. If poor quality products are delivered it leads to replacement, loss of customers, warranty charges and reputation loss.

Practically quality does not have costs. The cost incurred in setting up a quality process is overweighed by the benefits. The sources of  cost of quality are Failure, prevention and appraisal.


Related Discussions:- Cost of quality

Definitions of performance management, Question: a) Give two definition...

Question: a) Give two definitions of performance management. b) Explain the elements of a performance management system using the Storey & Sisson 1993 model. c) ‘Performa

Production planning, PRODUCTION PLANNING AND SCHEDULING OF A GARMENTS MANUF...

PRODUCTION PLANNING AND SCHEDULING OF A GARMENTS MANUFACTURING COMPANY 1. Introduction TREND SHOPS SDN BHD is a manufacturing unit of (mid-upmarket) ladies garments.  It

Line Balancing, What du you understand by line balancing

What du you understand by line balancing

Numerical problems, Hi, I need help in learning and solving 20 questions n...

Hi, I need help in learning and solving 20 questions numerical which involves PM techniques from selection, planning, execution and controlling techniques. I want to know how can

Internal and external environment of an organisation, This project requires...

This project requires you to choose an organisation of your own choice and discuss on the following with respect to your chosen organisation: External Environment Mega

Briefly elaborate on the importance of a project charter, QUESTION (a) ...

QUESTION (a) Accurate estimation is crucial for effective planning and control and is associated with time, information, experience of estimator, techniques used and funding. D

Project risk, Identifying Project Risk  Risk identification is a proces...

Identifying Project Risk  Risk identification is a process which determines the types of risks that have potential impact on a project. The risk identification is an ongoing pr

Prince2, what are the major problem in ground breaking project

what are the major problem in ground breaking project

H U D guidelines, For an initial secure order under HUD guidelines, are yo...

For an initial secure order under HUD guidelines, are you authorized to remove exterior debris automatically?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd