The library should set goals for continuous improvement. To develop this a focus on training, education, communication, recognition of achievements and team work are very essential. Management should fulfil its responsibilities to motivate and train all employees at all levels to improve all areas of operation.
Statistical surveys and techniques may be applied if necessary to collect data about customers, employees, technology and equipment that are required.Charts and diagrams should be used to identify problems, map workflow, show progress and point to solutions.
Graphical techniques can show an organisation how its processes work, what its baselines are, where the variations lie, the relative importance of problems to be solved, and whether changes made have had the desired impact. Continuous improvement rests on the simple premise that a structured, problem solving process produces better results than an unstructured one : Instead of just trying to "do better" in an undefined, intuitive way, the problem solving person should be based on quantitative performance indicators and monitor progress towards these goals.