Competence - customer satisfaction and service quality, Operation Management

Competence - Customer Satisfaction and Service Quality

Means possession of the required skills and knowledge to perform the service. It involves: knowledge and skill of the contact personnel, knowledge and skill of the operational support personnel and research capability of the organisation, e.g. securities brokerage firm.

Posted Date: 3/18/2013 3:22:53 AM | Location : United States







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