Communication skills and motivation, HR Management

Communication Skills and Motivation:

1. Communication is the transfer of information from one person to another. Successful communication is much more than mere transfer of information - it is the transfer of meaning and understanding among two persons.

2. Communication has paved the way for modern civilization and good communication is the foundation for sound management. No managerial activity is possible without communication of some type, and the main part of a manager's working time is devoted to communicating.

3. Communication is accomplished by a process in which the sender encodes an idea, which is transmitted through a channel to a receiver who decodes the message and gains an understanding of the idea of the sender. The reverse process of feedback also follows the same pattern. During the entire process, interference is created through 'noise' which could lead to distortion of the communication.

4. Communication takes place either orally or in writing. It could be just one-way or two-way, which permits the sender and receiver to interact along with each other. A two-way communication is regarded better, as it brings about understanding by clarity of the message. In an organisation, communication may take place in various directions - upward, downward, lateral and diagonal.

5. Words either written or oral convey a extremely small part of the communication; most of it is transmitted through non-verbal gestures. A manager ought to be careful lest his/her non-verbal gestures contradict his/her verbal message.

6. Communication inside an organisation flows either by formally designed authority channels or through informal channels spontaneously formed and cutting across authority levels. Informal channels can have both positive and negative sides. Cluster chain network of informal communication permits a rapid flow of information through the formation of a grapevine. Formal communication is transmitted by various kinds of networks. The choice of a network will depend upon considerations of the complexity of a task, speed in decision-making in order to adapt to a change, and the satisfaction of members desired.

7.  Interference in communication is caused throuogh semantic, psychological and organisational barriers. In sequencne to achieve effectiveness in communication, managers should consciously try to lower these barriers.

Posted Date: 2/6/2013 11:58:02 PM | Location : United States







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