A communication system in an oraganisation serves to supplement and complement training programmes for staff. Together these two provide the synergetic effect in building up staff strength, capabilities, behaviour and professional quality. Communication may help personnel development through -
• Organisational culture, viz., values, ideas and practices in establishing a societal relationship. This notion ethical values builds a behavioral pattern among employees that is called organisational culture. This culture is meant to promote adherence to a set of - do's and don'ts and not concern does any concrete methods and techniques but may serve to guide and structure concrete action.
• Periodic meetings of employees to discuss a common interest, to achieve some purpose or goal. This is a healthy way to cultivate organisational behaviour.The constitution of different committees for different purposes ensures staff participation in planning, decision making, problem solving, performance appraisal and other areas. Handled effectively and efficiently, meetings will result in creative thinking, multiple thought input, enhanced group cohesiveness, cooperation and communication leading to better decision making and problem solving.
• Written words which include annual reports, periodic reports at shorter intervals, reports on special issues. These provide opportunities for the employees to announce their achievements, if any. Internal newsletters, staff bulletins and others are good communication media to keep everyone in the organisation properly informed about the programmes and activities of the organisation
• Quality Circles (QC) which is the current method of opening up news channels of communication in participative management is an important means of communication.
QCs are small groups of employees who normally work together, meeting regularly to agree upon ways of improving quality, productivity and other aspects of their day to day working arrangements. These kinds meetings are encouraged by management as a healthy means to improve work quality.