Communication - customer satisfaction and service quality, Operation Management

Communication - Customer Satisfaction and Service Quality

Involves keeping customers informed in language they can understand and listening to them. It may mean the company has to adjust its language for different consumers - increasing the level of sophistication with a well-educated customer and speaking simply and plainly with a novice. It involves: explaining the service itself, explaining how much the service will cost, explaining the trade-offs between service, cost and assuring the consumer that the problem will be handled.

Posted Date: 3/18/2013 3:25:28 AM | Location : United States







Related Discussions:- Communication - customer satisfaction and service quality, Assignment Help, Ask Question on Communication - customer satisfaction and service quality, Get Answer, Expert's Help, Communication - customer satisfaction and service quality Discussions

Write discussion on Communication - customer satisfaction and service quality
Your posts are moderated
Related Questions
what are all steps involved in work study

The network in figure below shows the pipeline transportation system for treated water from the treatment plant to a city water supply system. The arc capacities represent millions

Your firm designs PowerPoint slides for computer training classes, and you have just received a request to bid on a contract to produce the slides for an 8 session class. From prev

Dispatching - Production Control The function of routing and scheduling as discussed above are paperwork only. No actual production has yet been started. Dispatching is the part

In the field of human services, there are very important ethical codes that should be followed as outlined by the National Association of Social Workers. After viewing the short vi

What is "authentication" in terms of electronic signatures, and why is it relevant to discussions of health law?

I have looked at your solution and I still do not understand how you get the numbers put in for flow time from the information given. I understand how to calculate everything after

Race One Motors is an Indonesian car manufacturer. At its largest manufacturing facility, in Jakarta, the company produces subcomponents at a rate of 300 per day, and it uses these

Travel Charts and String Diagrams The use of travel charts has already been described under facility layout (see figure on page 140). A string diagram (see figure below) is us

Which type research design - exploratory, descriptive, or casual - is appropriate for the following examples? Explain why? A food manufacturer wants to know the demographics of peo