Communication - customer satisfaction and service quality, Operation Management

Communication - Customer Satisfaction and Service Quality

Involves keeping customers informed in language they can understand and listening to them. It may mean the company has to adjust its language for different consumers - increasing the level of sophistication with a well-educated customer and speaking simply and plainly with a novice. It involves: explaining the service itself, explaining how much the service will cost, explaining the trade-offs between service, cost and assuring the consumer that the problem will be handled.

Posted Date: 3/18/2013 3:25:28 AM | Location : United States







Related Discussions:- Communication - customer satisfaction and service quality, Assignment Help, Ask Question on Communication - customer satisfaction and service quality, Get Answer, Expert's Help, Communication - customer satisfaction and service quality Discussions

Write discussion on Communication - customer satisfaction and service quality
Your posts are moderated
Related Questions
The supplier is reliable and maintains a constant lead time of 5 days. The cost of placing an order is $10 and the cost of holding inventory is $0.50 per unit per year. There are n


Discuss the legal and ethical issues surrounding Solyndra, the California based solar panel manufacturer. Incorporate two to three specific laws or ethical codes that apply to the

Explain the difference between ethical responsibilities and social responsibilities of a manager. Please in you own words

Suppose that the specifications for a part (in inches) are 6.00 ± 0.15, and that the taguchi loss function is estimated to be l(x) = 6,500(x-t)(squared). Determine the estimated lo

Tahiti Manufacturing recently purchased a new machine. The maintenance contractor recommended that this model should receive maintenance every 3,000 - 6,000 hours of operation. If

Why is evaluating training an important part of strategic training?

You are the CEO of a factory that manufactures furniture. Explain briefly why your company needs to be socially responsible. Briefly comment on any two areas of social responsibili

1. Custom Computers, Inc. assembles custom home computer systems. The fan assemblies needed are bought for $24 each and are ordered in quantities of 1500 units. Annual demand is 75

What do you understand by “line balancing”? What happens if balance doesn’t exist?