Challenges for operations managers - operation strategy, Operation Management

Challenges for Operations Managers - Operation Strategy

Most products have several competitors today - from cars to university degrees. Current market forces appears to suggest that as society becomes more affluent the consumer has an increasing appetite for more than just simple products or services. The consumer now demands service. In other words, the consumer wishes to have the product or service tailored to their own specification. The Henry Ford offering: 'you can have any color you wish as long as it's black', is not acceptable to today's discerning consumer.

Operations systems are changing accordingly. Instead of mass production, we are required to meet the demands of mass customisation. This may be a simplified view as the various criteria may be seen to operate in parallel rather than in series. Nevertheless, most western economies are now post industrial with the majority of their working population engaged in service work. Challenges seem similar for operations managers in manufacturing as well as in the service sector. Competition is fiercer than ever before.

Manufactured product or service product characteristics will remain as potential differentiators. However, consumers demand service in addition, this is not the same as service products. Service may simply mean being treated in a courteous manner or meeting the behaviour standards expected. The challenges may also be greater in times of reorganisation rather than of growth. Not to take on the mantle of a fortune teller or Delphi, the table opposite shows some areas of future, yet currently unfolding, change that will become important to us all. These specific changes will occur progressively by encroachment within a more complex backdrop of other wider changes.

Posted Date: 3/18/2013 2:45:54 AM | Location : United States







Related Discussions:- Challenges for operations managers - operation strategy, Assignment Help, Ask Question on Challenges for operations managers - operation strategy, Get Answer, Expert's Help, Challenges for operations managers - operation strategy Discussions

Write discussion on Challenges for operations managers - operation strategy
Your posts are moderated
Related Questions
Select an active Engineering Company, performing a brief research quote the company's mission statement, list 3 current strategies of the company and discuss how they are in alignm

A company that makes kitchen faucets has found that demand for its model faucet is fairly constant at the rate of 100,000 units per year. Each model of faucet is made using the sam

A state statute empowered public school principals to suspend students for up to ten days without any notice or hearing. A student who was suspended for ten days challenges the con

Describe Google's customer value proposition and profit formula linked to its business model. What strategies has Google relied upon to build competitive advantage in the industry?

Transformation Processes - Operation Function Here are examples of transforming processes:  Information processing  Organisations which handle large quantities of data

Create your own original Linear Programming problem with a minimum of two variables and two constraints. Your problem should be presented in paragraph form and reflected in a LP eq

There are many ways in which someone can gain access to employee data. Share some of those ways and how you would address them after the fact. How would you prevent them from occur

Identify five key economic variables that could represent major opportunities or threats to a bank in your town or city. Identify which that you believe to be most important, and d

The Bryant Museum is open 360 days per year. On average, they sell 3 hounds tooth hats per day. Each hat sells for $16. The museum%u2019s holding cost is $1 / hat / month. Each ord

One day a teller of a bank was robbed. When the robber ran the teller ran after him. Well over taking the robber, the teller was shot in the leg. The teller was given an award for