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An analysis of order and shipment data shows that the order fill rate is 97.1% and ABBA collected the following data concerning customer service performance:
Late delivery-5 percent
Damage-2 percent
Incorrect documentation-4 percent
Assuming these are the critical attributes for perfect orders, how well did ABBA perform?
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The Ambrosia Bakery makes cakes for freezing and subsequent sale. The bakery, which operates five days a week, 52 weeks a year, can produce cakes at the rate of 116 cakes per day.
Initially, the mean turnaround time for a stress test was 68 hours. After incorporating changes into the stress-test process, the quality improvement team collected a sample of 50
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