Ambience of the physical surroundings - facility layout, Operation Management

Ambience of the Physical Surroundings - Facility Layout

Décor, noise levels, music, temperature and lighting may affect the customers' judgement of the service, how long they stay and how much they spend. 

The customers' perception of waiting times 

The reason for the inclusion of the word 'perception' is illustrated by an example cited by Evans (1993). An airline operating at Houston airport experienced a high level of complaints from its passengers about the waiting time in the baggage-reclaim area. The airline's solution was to re-direct baggage to the carousel furthest from the arrival gates. Though passengers had to walk further, and the baggage took just as long to arrive, the customers' perceptions were that the waiting time had been reduced.

Posted Date: 3/16/2013 2:36:31 AM | Location : United States

Related Discussions:- Ambience of the physical surroundings - facility layout, Assignment Help, Ask Question on Ambience of the physical surroundings - facility layout, Get Answer, Expert's Help, Ambience of the physical surroundings - facility layout Discussions

Write discussion on Ambience of the physical surroundings - facility layout
Your posts are moderated
Related Questions
Discuss the types of evidence that you would look for in order to determine whether a needs analysis has been improperly conducted. How would you know? Why?

The demand for a product for the past 30 periods is shown below. Determine the reorder point, R, and order-up-to-level, S, for this product for the next 6 periods (periods 31-36).

Variations in Volume, Variety and Flexibility - Operations Function  A classification which is of particular significance for the various issues considered in this course, re

Given the following data for Albert's fabricating production area: Fixed costs for one shift = $60,000 Unit variable cost = $7 Selling price = $12 Number of machines = 5 Number of

Explain Sources of Manpower Recruitment. Sources of Manpower Recruitment:  (i) From in the Company The sources of manpower recruitment for any company are as following

The Swiss pharmaceutical global corporation Hoffman-La Roche has made a major breakthrough in the relief of a serious disabling disease that affects 3 percent of the world's popula

A production manager at a Contour Manufacturing plant has inspected the number of defective plastic molds in five random samples of 30 observations each. Following are the number o

describe stores management and its function

If you were the professor and you knew what was going through Vincent?s mind, what would you say to Vincent?