Ambience of the physical surroundings - facility layout, Operation Management

Ambience of the Physical Surroundings - Facility Layout

Décor, noise levels, music, temperature and lighting may affect the customers' judgement of the service, how long they stay and how much they spend. 

The customers' perception of waiting times 

The reason for the inclusion of the word 'perception' is illustrated by an example cited by Evans (1993). An airline operating at Houston airport experienced a high level of complaints from its passengers about the waiting time in the baggage-reclaim area. The airline's solution was to re-direct baggage to the carousel furthest from the arrival gates. Though passengers had to walk further, and the baggage took just as long to arrive, the customers' perceptions were that the waiting time had been reduced.

Posted Date: 3/16/2013 2:36:31 AM | Location : United States







Related Discussions:- Ambience of the physical surroundings - facility layout, Assignment Help, Ask Question on Ambience of the physical surroundings - facility layout, Get Answer, Expert's Help, Ambience of the physical surroundings - facility layout Discussions

Write discussion on Ambience of the physical surroundings - facility layout
Your posts are moderated
Related Questions
Assemble To Order - Types of Operations Systems This is an intermediate category, where varied products are quickly put together from stocks of standard components or sub-asse

what do you mean by "line balancing''? what happens if balance doesn''t exist?

Explain managerial leadership. Managerial Leadership: Effective managing needs leadership. This is seldom possible to segregate the behavioural functions of manager-ship a

Maxwell Manufacturing makes two models of felt tip marking pens. Requirements for each lot of pens are given below. Fliptop Model Tiptop Model Available Plastic 3 4

Discuss the market and manufacturing requirements that make it appropriate to use MRP and Just-in-Time.

When it comes to how a team is designed (i.e., members, communication, goals, norms, etc.) and team leadership, which of the following statements is most true based upon the studie


Are the following global industries or multi domestic industries: bulk chemicals, pharmaceuticals, branded food products, moviemaking, television manufacture, personal computers an

Define the use of regional trade organizations in international business. Identify the Regional Trade Organization of which the United States is a member. What are some of the adva

In selecting outside advisors, a board, consultants, and the like, what are the most important criteria?