Write essay on help desk operations in meeting users needs

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Reference no: EM13833217

In Q1 and Q2 - you are writing it from the perspective of the Customer Service Officer.

In Q3 - you are writing it as an academic essay (third person writing and references to literature required)

Q1 - Case Summary (100 words)

Write out a summary of the case from the angle of the customer support officer to his/her supervisor.

Q2 - Help Desk Operations (200 words)

List any three improvement in operations (administration, processes, policy, etc.) would you suggest to enable you to solve the customer's problem.

Q3 - Write an essay on -Help Desk Operations in Meeting Users Needs- (1500 words)

This report can focus on a single issue or multiple issues but each issue needs to be substantiated with literature. A minimum of five journal references are required. No limit to other magazines or website references you may use. The issue you pick should relate somewhat to Q1 and Q2 above.

Reference no: EM13833217

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