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In Q1 and Q2 - you are writing it from the perspective of the Customer Service Officer.
In Q3 - you are writing it as an academic essay (third person writing and references to literature required)
Q1 - Case Summary (100 words)
Write out a summary of the case from the angle of the customer support officer to his/her supervisor.
Q2 - Help Desk Operations (200 words)
List any three improvement in operations (administration, processes, policy, etc.) would you suggest to enable you to solve the customer's problem.
Q3 - Write an essay on -Help Desk Operations in Meeting Users Needs- (1500 words)
This report can focus on a single issue or multiple issues but each issue needs to be substantiated with literature. A minimum of five journal references are required. No limit to other magazines or website references you may use. The issue you pick should relate somewhat to Q1 and Q2 above.
How to create a link between strategy and operations. Try to provide a critical analysis to your approach in establishing this link.
Survey the business using the seven dimensions of strategic innovation and modify your innovation principles and processes to address the business' specific needs
explanation of the benefits of developing and maintainingwhat do you see as the benefit of developing and maintaining a
Jan Yu purchased seven IBM $ 1,000 convertible bonds at $ 105. each bond was convertible to 25 shares of IBM stock in 5 years. at the end of five years , IBM stock was selling at 97$, if Jan converted, hat would be her five-year capitol gain?..
Explain What are some advantages of offering a piecerate pay plan to the furniture builders at Metropolitan Furniture and What are some advantages of offering a team-based incentive pay plan?
As a group, select a business you are familiar with and develop an environmental policy statement for that organization. The policy statement must have the following components
Show the talent pool from which candidates are short-listed and discuss the accuracy and reliability of candidate information.
Explain a company you know or read up on who did not really develop their strengths or deal with key weaknesses.
Time is a factor when determining the value of a possible investment. As investors, all else being equal, we value investments
Focus of the Research Paper
plan is to expand into the rest of the United States and possibly Canada and Mexico (currently no competition). What would you do to drive growth while not compromising margins?
Describe whether transformational leadership is appropriate for all occasions and hich theories might be effective instead?
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