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Question: Message Strategies: Persuasive Claims and Requests for Adjustment [LO-2] You thought it was strange that no one called you on your new mobile phone, even though you had given your family members, friends, and boss your new number. Two weeks aft er getting the new phone and agreeing to a $49 monthly fee, you called the service provider, InstantCall, just to see if everything was working. Sure enough, the technician discovered that your incoming calls were being routed to an inactive number. You're glad she found the problem, but then it took the company nearly two more weeks to fi x it. When you called to complain about paying for service you didn't receive, the customer service agent suggests you send an email to Judy Hinkley at the company's regional business offi ce to request an adjustment.
Your task: Decide how much of an adjustment you think you deserve under the circumstances and then send an email message to Hinkley to request the adjustment to your account. Write a summary of events in chronological order, supplying exact dates for maximum eff ectiveness. Make up any information you need, such as problems that the malfunctioning service caused at home or at work.
View the clip below, in which one person believes they are partners and the other believes it is an employer / employee relationship. Agents may bind the principal in a number of ways. When you are reviewing the video, consider whether the intent..
The DNA Advisory Board (DAB) was established by the director of the FBI under the DNA Identification Act of 1994 to operate for a period of 5 years and consisted of 13 voting members during its 1995 - 2000 tenure.
In the lawsuit that followed, the contention was made that Brown and Soverow were lodgers rather than tenants. Do you agree with the contention?
Personal mission and vision statements
Figure provides a bar chart showing the amount of federal spending for the years 2002 to 2008 (USA Today,February 5, 2008). a. What is the variable of interest?
Compare and contrast the two (2) main levels (i.e., internal comparison and external comparison) of financial benchmarking. Next, analyze the strategic purpose of each level of benchmarking and specify the overall importance of benchmarking as a f..
project identify five potential sources of quality of life information for your community. what types of social
Georgia purchased an option on Greenacre from Pamela for $10,000. The option contract contained a provision by which Georgia promised not to assign the option contract without Pamela's permission.
Three months after the judgment was made, Stan sued Nancy for the purchase price of the goods. Is Nancy liable? Explain.
The decision to dedicate the resources needed to fund and support the Department of Communications within Navistar International sends a signal that corporate communication is seen as vital to the health of this $12 billion truck and engine manufa..
What are the different Internet access technologies you can use to connect to the Internet?- What is network convergence and why is it important to a business?
Evaluate the three major forms of organization in terms of management control by the owner and sharing of the firm's profits.
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