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1. Explain why many service companies claim to be more customer-centric?
2. Budi as top management in XYZ company. In recent years the company has invested in developing and implementing a series of automations to provide support service staff. Help Budi, how to find out whether service automation has been successful or has not been able to keep up with the investment costs that have been incurred. (Weight 20)
3. What are the things that the company must pay attention to in determining vendors / partners for e-CRM implementation purposes, as well as how the company selects / hires these vendors and partners? (Weight 20)
Explain the use of descriptive research within the article's study. Which aspects of this study would fall under the category of descriptive?
Identify and discuss the legal ramifications and violations of any legal subjects and/or decisions related to any constitutional principles and/or administrative agency.
What steps would you take to educate yourself about the cultural norms and standards in a country in which you will work? Why must you have this knowledge?
Beginning in Week 2, you will work through the weekly research stages and writing process toward the creation of an 8-12-page formal report. Topic suggestions are provided; however, if there is a topic you'd like to use that is not on the list, pl..
Tell David that he's going to be fired, so that he doesn't buy the house and face a huge financial burden. In this case, you will betray your boss's confidence, and may create some problem for the company as David may sabotage the project. You can..
Can organizations create substitutes for leadership to cut down on the number of managers they need to employ? Why or why not? Discuss the group development process? Discuss social loafing's effect on a team?
Provide an example of when you have successfully used effective communication skills/techniques to establish a workplace relationship.
From your own research, describe a specific policy action your group desires. From your own research, whom does this group lobby most
Discuss the political economy of China as illustrated in the Tankman video and other sources you might have available.
The retrenchment of two employees in March cost the company 33 000 The ending cash balance on 31 Dec 2013 is 10 000. Prepare a cash budget for the months of Jan, Feb and March.
Describe three different policies that could be used to increase the growth rate of the potential GDP. Identify whether each policy is aimed at technology, capital formation, or labor supply.
Provide a brief background of the team and leader you are evaluating. What actions, behaviors, characteristics make this team successful?
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