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According to the Society for Human Resources Management, blueprinting helps to specify the role of internal customers and the delivery of the services of human resources. Blueprinting also clarifies the customer's role in any given service process.
Why is it important for human resources to see the organization and its employees as internal customers, and those internal customers as co-producers of the services delivered by human resources?
In 200-300 words, present a viable case to either support or contradict the above talking point. Use the course resources and any additional applicable sources to support your answer. The Web site for the Society for Human Resource Management contains some free content that may help inform your discussion. You also have the option of becoming a member and gaining access to additional information, if you are not one already.
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