Why an airline customer might be dissatisfied

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Reference no: EM131257204

a. Draw a fish-bone chart detailing reasons why an airline customer might be dissatisfied ? Consider the everyday task of getting to work on time or arriving at your first class on time in the morning. Draw a fish-bone chart showing reasons why you might arrive late in the morning.

b. Construct a cause-and-effect diagram to reflect "student dissatisfied with university registration process." Use the "four M s" or create your own organizing scheme. Include at least 12 causes.

Reference no: EM131257204

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