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1. The ___________ include(s) the factors that affect the organization’s performance from within its boundaries.
internal environment
external environment
organizational culture
external factors
2. Kim interviewed prospective new employees for ten new jobs in her company. Which internal environmental factor was Kim utilizing?
Management and culture
Mission
Resources
Systems process
3. What does one call the organization’s purpose or reason for being?
Culture
Environment
Stakeholders
4. ________ are people whose interests are affected by organizational behavior.
Managers
Employees
Customers
5. Robert works for Nordstrom and loves coming to his job. He attributes the love for his job to the values and beliefs that the company shares with its employees. Robert’s affinity for his job is most likely due to the company’s _______
organizational structure
mission statement
management team
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