Reference no: EM132234283
Question: 1. You have been asked to draft a corporate usage policy regarding the use of instant messaging. The policy should encourage the use of IM and chat while also providing useful guidance to avoid potential problems. What would you say in the policy?
3. Web-Based Case. Read and answer the questions.
• Knowledge management systems and CRM
• In answer to the challenges Nelnet faces in servicing a growing volume of student loans, the company chose to deploy a knowledge management system called OpenText Process Suite. Go online and investigate the features and capabilities of this suite of software products.
What functions does Open Text provide that can augment and assist customer relationship management (CRM) systems? Find and briefly summarize a customer success story of an organization that integrated Open Text with its CRM system.
Reference : Reynolds, George W. Information Technology for Managers, 2nd Edition. (2016). Cengage Learning. ISBN: 978-1-305-38983-0.