What was dee responsibility to the hotel in this situation

Assignment Help Other Subject
Reference no: EM131133130

Dee Hardy was angry, and Randy Moran was just as angry. "They said it was an absolute disaster. Bad service and we ran out of food," said Dee."What did you expect," replied Randy. "It's your fault. We did our best!" Dee and Randy were discussing the previous day's breakfast at the 500-room hotel where Dee served as DOSM and Randy as the F&B director. Between 6:30 A.M. and 7:30 A.M. the previous morning, over 500 guests had attempted to enter the hotel's 250-seat dining room. With too few servers scheduled and too little food aral guest waits were long, service slow, and the kitchen ran out of several key breakfast items.

"Those rooms weren't on the forecast you passed out at our revenue management meeting last week," said Randy. "When you add 150 rooms, with four people to the room, and you don't tell me about it, what do you expect?" "We only got the business three days ago," replied Dee. "And at a good rate. Were we supposed to turn it down because we couldn't serve a few extra people a decent breakfast?"

"We can serve 1,000 extra," said Randy as he stalked off, "and we can serve them well-but only if you do your job!"

1. Assume Randy had known about the 600 extra guests two days prior to their arrival. What steps might he have taken to ensure the guests received a quality breakfast experience on the day of their departure?

2. Would you define 600 unexpected guests as "a few extra"? What was Dee's responsibility to the hotel in this situation? As a customer-centric revenue manager, what was Dee's responsibility to her arriving guests?

3. Part of an RM's responsibility must include ensuring that guests get what they pay for. Assume you were this hotel's GM. What would you expect from your RM team in a future and similar circumstance?

Reference no: EM131133130

Brief review of the book- the soup

Need a brief review chapter-by-chapter of "the soup" by Jon Gordon. Can be from 2-3 sentences per chapter as long as the theme or the message of the particular chapter is c

Description of group challenges and specific communications

Upon selecting a group of interest, prepare a six- to eight-slide presentation (excluding title and reference slides) that includes the following: A description of the group

Explain the evolution of rti and its purpose

Introduce the Response to Intervention (RTI) program and the School-wide Positive Behavior Support (SWPBS) program to the School Board members by defining these programs. Ex

Write a response about the given post

While assessing geriatric patients, nurses should pay attention to hearing and vision loss, as these are two things expected to diminish as clients age (GCU, 2012). Sometim

GATS or NAFTA as to its road transportation sector

State C is a WTO member state and a party to NAFTA. It has made no specific agreement under either GATS or NAFTA as to its road transportation sector.

Description of professionalism

How can a sociologist genuinely maintain value neutrality while studying the group that he or she finds repugnant (for example, a White supremacist organization, a satanic c

Identifying the skills and practices of successful students

Identifying the skills and practices of successful students is not a very difficult process. They are well documented and readily available in a mature body of literature

Summaries in your own words the given electronic reading

Summaries in your own words the electronic reading. Films Media Group (2006). Sharing Patient Databases Among Health Care Providers (04:03) From Title: Electronic Health Recor

Reviews

Write a Review

 
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd