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A local bank considers itself a full-service bank. They offer a number of products and services to individual customers, businesses, trusts, and credit card users. Recently, the bank completed an internal quality improvement process that included determining a mission statement and resolving issues that prevented employees from performing to the best of their ability. At this time they are evaluating external customer service. Competition in the banking industry is fierce, and it is critical that the bank discover and develop policies, procedures, and practices that will lead to customer delight. The bank’s mission statement is simple: “All customers, regardless of the size of their accounts or the numbers of their transactions, are important!” What steps should the bank managers take to benchmark? What should they benchmark?
Define and discuss the mentoring process. Describe a typical mentoring relationship. How can mentoring aid women and minorities in their career advancement?
The New York Times, Sunday, July 22, 2012 carried an interesting story. A work of art, the hybrid painting “Canyon,” created by the American artist Robert Rauschenberg, was bequeathed to Nina Sundell and Antonio Homem by their mother, a New York art ..
Analyze master improvement plans and review plans used to achieve long-term improvement efforts.
Determine the types of inventories these companies currently manage and describe their essential inventory characteristics. Analyze how each of their goods and service design concepts are integrated.
Determine the quantity demanded, the quantity supplied, and the magnitude of the surplus if a price floor of $52 is imposed in this market.
What potential strategies are revealed by aligning Henkel's internal strengths and weaknesses with existing opportunities and threats in the external environment?
Determine the utilization and the efficiency for each of these situations: a. A loan processing operation that processes an average of 7 loans per day.
Evaluate the criteria FEL uses to assign managers to project teams. What efficiencies do these criteria create. What are the resulting problems
A telephone customer service center wants to ensure that the majority of customer calls are answered within a reasonable amount of wait time. Based on customer feedback, the company has determined that this wait time is between 10 and 45 seconds
Assume you are interviewing for a sales job and there are only five minutes remaining. You are interested in the job and know if the company is interested, they will invite you for a visit to their local distribution center and have you work with one..
Continuous improvement recognizes that many small improvements and up to sizable benefits. Will continuous improvement take a company at the bottom of an industry to the top? Explain.
Describe a time when you were trying to communicate with another person and active listening would have been helpful. What was the situation. How did he/she respond. How did you respond. What could you have done to improve the communication
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