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Assume you are the manager of an outpatient clinic that is part of a larger health care system. Complaints from patients about your clinic have recently increased in frequency and intensity. Some of your patients have complained about long wait times in the reception area. Others have expressed responsibilities without additional help. They also complain that the receptionists keep transferring calls to them that the receptionists should handle. The nurses are very upset with the secretaries who will not retrieve the patients’ health records, which causes longer waiting time for patients. The nurses are also annoyed because the receptionists interrupt their work to ask questions. The physicians feel that they cannot do anything more because their days are very chaotic and they are stressed. They think the solution is to hire more front office staff. Questions: • What performance improvement tool(s) would you use to identify all the possible reasons why patient complaints are increasing? • What performance improvement tool(s) would you use to gather information to confirm the actual reasons for patient complaints? • You think there may be more patient complaints on certain days of the week. What quantitative performance improvement tool(s) would you use to analyze this theory? • The front office staff and nurses tally information about the causes of patient complaints. What quantitative performance improvement tool(s) would you use to select the problem areas to work on first? • After redesigning the patient registration process, you want to monitor the effectiveness of your actions. What performance improvement tool(s) would you use to measure whether the number of patient complaints actually declines in the future?
During the conceptual phase of a project life cycle, identify the most important management functions
Explain the differences in the unionization goals of the AFL President, William Green versus those of CIO president, John L. Lewis. Which would you side with if you were there? Why?
Identify sources of risk and contrast them (include examples) and explain why investors should be concerned with them.
A relationship between cash receipt and customer for an enterprise has cardinalities (0,1) cash receipt – (0,N) customer. The enterprise creates a cash receipt table and a customer table to represent the entities. To represent the relationship, the e..
Westside auto builds automobile generator .they contract with case casting to supply case for the generators and build the rest of the product in-house. what is the total annual cost of ordering and holding generator cases? what is the EOQ for genera..
Al's Brake Shop had sales revenues and operating costs in 2014 of $490,000 and $392,000, respectively. In 2015, Al's plans to expand the services it provides to customers to include lubrication services. Revenues are expected to increase by $135,000 ..
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The Sexton Company is a large, successful manufacturer of auto parts. The company has had a policy of actively supporting its employees in their self-development efforts. They either paid tuition or gave employees time off to attend seminars. Ms. Sch..
Why is information technology such an important element when entering into a VMI agreement? Explain using examples from Eka Chemicals and Interfast.
Explain how the debt capacity of the governmental entity is determined. Evaluate the effect of refunding or reorganizing existing debt obligations.
Explain how Walmart has built its low-cost advantage in the supermarket industry and wh a low-cost provider strategy is well suited to the industry.
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