What is the utilization rate of the booth workers

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Reference no: EM131369584 , Length:

Instructions

Assume that you are working at ETPI s marketing department. Answer the questions and prompts asked in the scenario.

The department intends to participate in several trade shows this year. While the marketing department has relied on some rules of thumb regarding staffing the booth in the past, more rigorous analysis will be used this year. As the consultant, you will figure out staffing levels using queuing theory or. synonymously. waiting line analysis.

Waiting line analysis

Past experience has shown that there are busy times and lulls at the ETPI booth during the course of the day. The hour before the start of the educational presentations is busy. lunch is busy. and the hours from 3 pm to 6 pm are busy. All other hours are slack.

1) During busy times. 60 potential customers per hour arrive at the booth (assume a Poisson distribution). A booth worker takes 3.75 minutes. on average. to meet the information needs of a potential customer (assume an exponential distribution).

- How many booth workers are required for the average potential customer to spend no more than 5 minutes waiting and being served? How many potential customers are waiting to be served, on average? What is the utilization rate of the booth workers?

- How many booth workers are required for the average potential customer to spend no more than 4 minutes waiting and being served? How many potential customers are waiting to be served. on average? What is the utilization rate of the booth workers?

- Perform a financial analysis of the two alternatives. using estimates of your choosing for the various costs. You might want to think about the cost of waiting for the customers. Which of the two alternatives would you choose? Why?

2) During slack times. 10 potential customers per hour arrive at the booth (assume a Poisson distribution). A booth worker takes 3.75 minutes, on average, to meet the information needs of a potential customer (assume an exponential distribution).

- How many booth workers are required for the average potential customer to spend no more than 5 minutes waiting and being served? How many potential customers are waiting to be served. on average? What is the utilization rate of the booth workers?

How many booth workers are required for the average potential customer to spend no more than 4 minutes waiting and being served? How many potential customers are waiting to be served, on average? What is the utilization rate of the booth workers?

- Perform a financial analysis of the two alternatives. using estimates of your choosing for the various costs. You might want to think about the cost of waiting for the customers. Which of the two alternatives would you choose? Why?

Requirements

In order to successfully complete this assignment. you must:
. Make few or no grammatical. spelling. or syntactical errors.
- Show any or all of the following:
o Critical thinking
o Original thinking
o Researched examples
- Critical/original thinking: Demonstrate new approaches and/or ability to 'push back' rather than simply reproducing anther's thoughts
- Use direct quotations sparingly and judiciously
- Properly identify any sources and integrate into own thoughts and ideas
. Provide a straightforward, easy-to-follow arrangement with appropriate formatting:
o Comply with APA format
o Answers clearly marked and named within assignment file(s)
- On the Word document, answer the prompts listed above in about 1-2 pages of text. plus charts and tables

Verified Expert

This paper is about waiting line analysis. the calculations have been done in the MS office Ms excel. The work have been done in the ms word. This analysis is performed by the business firms to reduce the waiting time of the customers so as to facilitate them. As the customers are the main feature of any business.

Reference no: EM131369584

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Reviews

inf1369584

1/31/2017 4:47:46 AM

Thank you Sir. Sorry its been a long difficult day. My apologies for all the emails after further looking at solution it looks right including the missing formulas mentioned below in the excel cells. The way expert has it calculated is correct. thanks a lot.

inf1369584

1/31/2017 4:43:11 AM

please have expert show work for answers and provide necessary references. Paper needs to be in APA format 1-2 pages plus tables/chart need references w links as wells. Thank you. question 1. has multiple question that need to be answered please label them while sending solution Question 2 has multiple question as well that need to be answered please label them while sending solution Please include exponential distribution chart and poisson distribution chart in each document. examples of chart attached. 20692874_1M3.docx. No. of customers probability 1 0.082801 2 0.155251 3 0.194064 4 0.181935 5 0.136451

len1369584

1/24/2017 3:43:26 AM

Apa format 1-2 pages plus tables/chart need references w links create a Word document and name it using the following convention: "YourName-M3- assignment" On the Word document, answer the prompts listed above in about 1-2 pages of text, plus charts and tables Upload the document to this page by clicking the "Submit Assignment" button

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