What is the current state of motivation for employees

Assignment Help HR Management
Reference no: EM131150385


This assignment provides you with an opportunity to explain the dynamics of teamwork, including motivation, conflict resolution, and leadership.

First, read the scenario below.

Scenario: The vice president (VP) of marketing has hired you as the leader whose first task involves implementing a new process for applying customer service within the organization. The VP shares that the purpose of this initiative is to help resolve a list of issues that are negatively infecting teamwork:

(1) morale is low,
(2) employees are consistently late for work while others leave early, (
(3) workers disagree on the daily workload,
(4) there is no drive or enthusiasm, and
(5) above all, two employees have complained about harassment.

Your team consists of eight employees: three are newly hired employees, five employees are male and three are female. Each employee has a diverse background. Your charge is to reach the goal of improving customer service by directing the team through the five stages of team development.

After reading the scenario, write a minimum FOUR -page paper by using the following questions as guidelines:

1. Motivation: What is the current state of motivation for employees, and what can you do to improve their motivation?

2. Leadership: What can leadership personnel do to positively impact teamwork that eventually leads to better customer service?

3. Resolving conflict: How can the employees approach resolving conflicts with one another in order to maintain a positive teamwork dynamic?

4. Resolving conflict: How can the employees approach resolving conflicts with customers?

5. Teamwork: What types of activities would help the team progress through the five stages of team development. Five stages:

· Forming Stage: individuals are getting to know and form initial opinions about team members. Assumptions are based on first impressions.

Sometimes these impressions are right; other times, they are wrong.

· Storming Stage (Stage two): Some members begin to have conflict with each other.
· Norming Stage: When team members accept other members for who they are (i.e., overcome the conflict).
· Performing Stage: Where they begin working on the task
· Adjourning Stage: brings closure to the project. The team has completed the task.

Also, be sure your paper fulfills the following requirements:

· The body of the paper consists of at least four pages (not including the title page or reference page).

· Properly cite the journal article that is attached to the homework assignment.

· Properly cite two references (e.g., article, webpage) that you located from reputable sources (e.g., reputable articles or webpages).

Article: How do leadership motives affect informal and formal leadership emergence? by GIL LURIA1† AND YAIR BERSON2*,†1 Faculty of Welfare and Health Sciences, Department of Human Services, University of Haifa, Haifa, Israel2 Department of Psychology, Bar-Ilan University, Ramat Gan, Israe

Reference no: EM131150385

Describe the characteristics of an effective mentor

Discuss the job dimensions that can be measured by the graphic-rating scale method of performance appraisal. Identify the problems that are associated with graphic-rating sc

What are the ethical issues faced while enacting quarantine

How does FEMA define a major disaster for the purpose of making a declaration? Do you think a major disaster declaration should be available for all disasters? Why or why no

Analyze the financial performance of the organization

Assume that you are a hospital administrator, and one of your responsibilities is selecting financial ratios to be included on your management dashboard. Determine the two (

Describe the hr job positions and the responsibilities

Propose how you would ensure the HR strategy is in alignment with the business strategy. Describe the HR job positions and the responsibilities listed for that HR department.

How human resource leader can use appropriate compensation

In a 2-3 page paper, explain how a Human Resource Leader can use an appropriate compensation package and a training program when recruiting a female American expatriate whil

How guidelines for development align with company mission

Based on your research, write a 1-page memo to your Human Resource VP, advising her how to proceed with developing training and development program for the staff in Singapor

How can others find the article

Connect the content of the article to course material (4 pages). You must use four concepts from the book and ideas presented in class, clearly referencing the source as you

Identify two skills you would like to strengthen

A response of approximately 300 words, which indicates the two skills you would like to develop. In your response, you will need to justify your selection of these skills. E


Write a Review

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd