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Case Study - TK Ceramics: an Indonesian Opportunity
1) What is the best process to redesign the internally facing and customer-facing jobs?
2) What are the advantages and disadvantages for drawing at least some of the shop workers from existing staff?
3) How would you create job descriptions and person descriptions for jobs in the shops that do not yet exist?
4) Do the field sales representatives have similar key skills and abilities requirements to those that may be needed for the shop staff? Discuss.
Attachment:- Case Study.rar