What is the average number of customers that are in service

Assignment Help Project Management
Reference no: EM1381187

Since the deregulation of the airline industry, fierce competition has forced Global Airlines to reexamine their operations for efficiency and economy. As part of their campaign to improve customer service, they have focused on passenger check-in operations at the terminal. Global operates a common check-in system wherein passengers for all Global's flights line up in a single "snake line." The arrival rate is estimated to be 38 passengers per hour. The check-in process takes an average of six minutes. Agents are paid $25 an hour. The customer relations department estimates that every minute a customer spends waiting in line to be checked in, it costs Global $1 due to missed flights, customers' dissatisfaction, and loss of future business. Assume that interarrival and service times are exponentially distributed.

a. How many agents should Global staff?

Number of agents

b. What is the average waiting time in line? (Do not round intermediate calculations. Round your answer to 3 decimal places.) Average waiting time minutes

c. What is the average number of customers in the system? (Do not round intermediate calculations. Round your answer to 2 decimal places.)

Average number of customers

d. What is the average number of customers that are in service? (Do not round intermediate calculations. Round your answer to 1 decimal place.)

Average number of customers

Reference no: EM1381187

Why you are doing the project and how you will manage it

For the project assignment you will expand the project concept to make a plan for the project. This document is the thing that tells me what your project is, why you are doi

Determine the tax value of the forms of relief

Throughout the textbook, it has been stated that tax relief can come in several forms. Assuming that the taxpayer in question is in a 28% marginal tax rate bracket and the t

Formulate and solve a nonlinear programming model

Formulate and solve a nonlinear programming model to determine the number of police patrol cars to assign to each quadrant that will result in the minimum overall crime rate

Shortlisted ones and awarding a contract

You are in the process of selecting a seller from the shortlisted ones and awarding a contract. The process will involve receiving bid, or proposals, and applying defined se

Produces personal hygiene products

The project manager for a company that produces personal hygiene products. You are managing a project aimed at improving the quality of your company’s shaving creamVirile. Vir

Identify own development needs and the activities

Two ways in which life-long learning in personal and professional development could be encouraged, Evaluation of benefits of self-managed learning to my-self and the organisat

Identify five eisp and five issp sample policies

Identify five EISP and five ISSP sample policies and bring them to class. Compare these with the framework presented in this chapter and comment on the policies' comprehensi

How is the information age changing the nature of pricing

Explain how discounts, geographic pricing, and other pricing tactics can be used to fine-tune the base price.- Write a memo analyzing the factors you need to consider in your

Reviews

Write a Review

 
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd