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The Bijou Theater in Hermosa Beach, California, shows vintage movies. Customers arrive at the theater line at the rate of 100 per hour. The ticket seller averages 30 seconds per customer, which includes placing validation stamps on customers' parking lot receipts and punching their frequent watcher cards. (Because of these added services, many customers don't get in until after the feature has started.)a. What is the average customer time in the system?b. What would be the effect on customer time in the system of having a second ticket taker doing nothing, but validations and card punching, thereby cutting the average service time to 20 seconds?c. Would system waiting time be less than you found in b if a second window was opened with each service doing all three tasks?
The management of its loan department is preparing hiring plans for the next year, particularly the ideal staffing level for loan representatives (who care called loan reps). Based on past and planned future sales of loans, Oregon great forecasts the..
After a trial run on this machine, C-Spec has decided that the machine has a sample mean of 4.001 inches with a standard deviation of 0.002 inch. Should C-Spec use this machine to produce this part. Why.
when manager monitors the progress of an affirmative actionprogram to advance minoriites within the corporation;reviewing progress on changing in staff attitude
In this economy customer service has become one of the keys to survival. Using the Internet, do some research about Wal-Mart and McDonald's and their approach to customer service.
Define and discuss quality management, the evolution of the quality improvement movement, and implications of public health for health care organizations to implement national quality initiatives.
Jack Smith wiped the perspiration from his face. It was another scorching-hot summer day, and one of the four process refrigeration units was down.
Discuss the positive aspects of globalization and contrast these with the negative aspects of globalization from the perspective of a small business. Be sure to address the pros and cons of outsourcing in your response.
LG electronics : Global strategy in emerging markets please answer following in essay format 1) how the company creates value 2) sustainability of competitive advantage and strategic positioning
a call center employes 1,000 agents. Every month 50 employees leave the company and 50 new employees are hired. How long does the average agent work for this call center?
What is the productivity measure of units of output per dollar of input averaged over the 3-year period?
Protocols are important in medicine. We use them anytime that a particularly important process needs to be completed in a sequential way for the benefit of our patients.
Explain and perform many different channel functions. have more control in the channel. can be more efficient. can save money
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