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1. Describe four skills that will help you serve customers effectively.
2. What are the steps you should take to solve a customer service problem?
3. Describe three strategies you can use to develop a customer focus.
4. What is the difference between internal and external customers? Give an example of each.
5. Give four examples of how an administrative professional can demonstrate commitment to serving internal customers.
Examine systems mapping for operations and supply chain systems. Research the Japanese auto supply chain for its component parts and previous assessment of the system.
a regional bank has decided to open an office overseas for serving those businesses that are expanding internationally.
What is the difference between applied research and basic or pure research? Use a decision about how a salesperson is to be paid, by commission or salary, and describe the question that wuld guide applied research versus the question that would guide..
Read “The Advantages and Disadvantages of Merit Pay,” an article by Susan Heathfield writing for About.com. In an initial discussion board post, summarize what you have learned from this article in 3 - 5 sentences. Then, explain: What is the differen..
Describe a customer experience you have personally encountered where the good or service or both were unsatisfactory (for example, defective product, errors, mistakes, poor service, service upsets, etc.) How might the organization have handled it bet..
Which type of control works best when there is "no one best way" to do a job and employees are empowered to make decisions
A motel has 70 rooms it usually rents out, in the following proportions: 45% singles at: $48.00 per night 35% doubles at: $62.00 per night 20% triples at: $72.00 per night The motel has annual fixed costs of $365,000 and variable costs averages $12.0..
The coffeehouse estimates that it costs $45 in paperwork and labor to place an order for the coffee, and the annual holding cost is 15% of the purchasing price.
2 new fire stations are to be located in a city and the major of the city wants to decide where to locate the 2 fire stations. For planning purposes, the region has been divided into five tracts.
Explain the importance of the negotiation process. Describe when it is good to negotiate. Describe the characteristics of a successful negotiator.
If the probabilities of d1, d2, and d3 are .2, .5 and .3, respectively, then what choice should be made under expected value?
How does a traditional adversarial relationship with suppliers change when a firm makes a decision to move to a few suppliers?
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