Reference no: EM131135285
Janson’s Department Store in Stark, Ohio, maintains a successful catalog sales department in which a clerk takes orders by telephone. If the clerk is occupied on one line, incoming phone calls to the catalog department are answered automatically by a recording machine and asked to wait. As soon as the clerk is free, the party who has waited the longest is transferred and serviced first. Calls come in at a rate of about 12 per hour. The clerk can take an order in an average of 3.0 minutes. Calls tend to follow a Poisson distribution, and service times tend to be exponential.
The cost of the clerk is $ 12 per hour, but because of lost goodwill and sales, Janson’s loses about $ 25 per hour of customer time spent waiting for the clerk to take an order.
a) What is the average time that catalog customers must wait before their calls are transferred to the order clerk?
b) What is the average number of customers waiting to place an order?
c) The present toal cost per hour (service+waiting cost)=
d) Pamela Janson is considering adding a second clerk to take calls. The store’s cost would be the same $ 10 per hour.
E) By hiring the second clerk, the total cost savings per hour for Janson's=
|
Prepare both swot matrix and in-depth discussion
: Select a company and perform a SWOT analysis. Prepare both a SWOT matrix and an in-depth discussion of the matrix. Explain how it can use its strengths to take advantage of opportunities or mitigate some of the threats you have identified.
|
|
What is total annual cost and optimal order quantity
: An office supply store open 5 days a week must determine the best inventor) policy for boxes of copier paper. Weekly demand is nearly constant at 250 boxes and when orders are placed, then entire shipment arrives at once. The cost per box is S22 and ..
|
|
Technique used to identify the potential sources
: Technique used to define the rules that govern decisions in an organization and that define, constrain or enable organizational operations: “An order must have one and only one associated payment method” is an example of a : “A new order must not be ..
|
|
Gulag industries made a number of changes
: (Changes to Accounting Methods) Gulag Industries made a number of changes to its accounting system in 2012, which resulted in significant changes to the way the company costs its products.
|
|
What is average number of customers waiting to place order
: Janson’s Department Store in Stark, Ohio, maintains a successful catalog sales department in which a clerk takes orders by telephone. If the clerk is occupied on one line, incoming phone calls to the catalog department are answered automatically by a..
|
|
Plot a histogram of the residuals and discuss the results
: Economics 144 Homework. The data file SleepData.dat consists of 706 observations from the study done by Biddle and Hamermesh (1990) on the tradeoff between time spent sleeping and working (as well as other factors affecting sleeping). Plot a histog..
|
|
Organizational growth and environmental complexities
: Organizational growth and environmental complexities push organizations toward: Organizational size, technology, and external environment are: Mechanistic structures are better than organic structures for:
|
|
The termination of an agency by operation of law
: Which of the following would lead to the termination of an agency by operation of law?
|
|
How these authors calculated informal entrepreneurship
: After reading this study, I am trying to understand how these authors calculated "informal entrepreneurship." They use datasets from the World Bank Group Entrepreneurship Snapshot (WBGES) and Global Entrepreneurship Monitor (GEM) to come up with an..
|