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Access professional management blogs (Bloomberg, Businessweek, Inc or other) that provide information on how companies can improve customer service and compare 2 that talk about defection and dissatisfaction. Discuss and relate information from your textbook while you answer the following:
What information related to customer service, did the blogs contain?
Did one seem more effective at strategizing than the other; or use more techniques outlined in your text? Explain.
Did they provide strategies to improve relationships with their customers and are there other strategies in your text that were ignored by the blogs?
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SOE 08701 : Conduct a Five Forces analysis of one of the Virgin companies, Among the forces are new entrants, substitutes, buyers, suppliers and competitors.
Which one of the following statements about planning projects is FALSE?
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Bricks and rocks are thrown through the window of a business. Real or personal property is a concern when focusing on the...
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