User Account

All Pages

What does it mean to validate the scorecard in the context

Assignment Help Accounting Basics
Reference no: EM13875870

Intangibles; Validating the Balanced Scorecard Today intangibles, such as customer relation ships, account for more than half of total assets of firms in the United States. The importance of nonfinancial measures is one of the motivations for the increased use of the balanced scorecard, which includes a perspective on customer relationships. However, according to recent research, data on intangibles such as customer satisfaction can yield significant forecasts of earnings only when the data are analyzed in conjunction with financial statistics and only when tied to corporate strategy. This result is based on a wide range of customer relationship data (e.g., customer satisfaction, employee turnover, the speed of loan processing, and the average number of products and services purchased) from 115 retail banks and represents potentially useful guidance for managers wanting to know how to use nonfinancial measures effectively.

Required: Comment on the implications of the study for the use of the balanced scorecard. We have noted in the text that it is important to validate the balanced scorecard. What does it mean to validate the scorecard in the context of the retail bank example above?

Reference no: EM13875870

Questions Cloud

What type of sbu would you recommend for each types : What type of SBU would you recommend for each of the two types of research and development departments and explain why?
Audit committee or a compensation committee : 1.Which is more important to effective corporate governance: an audit committee or a compensation committee?
Business executives serve on multiple corporate boards : 1.Many experienced senior business executives serve on multiple corporate boards.
How does the pni complex relate to the placebo effect? : How does the PNI complex relate to the placebo effect?
What does it mean to validate the scorecard in the context : We have noted in the text that it is important to validate the balanced scorecard. What does it mean to validate the scorecard in the context of the retail bank example above?
Organizations that benefited directly : Many of Enron's independent directors were affiliated with organizations that benefited directly from Enron's operations.
Write a paper on the top five social issues in america today : Write a five page paper on the top five social issues in America today.
Create a setting map that includes visible setting details : Create a setting map that includes the visible setting details and the location of the main people in the situation; we need to see this or a picture if possible
How would you split up the total cost of the cab fare : Sharing Cab Fare Suppose there are three passengers sharing a single cab ride. Required How would you split up the total cost of the cab fare among A, B, and C?

Reviews

Write a Review

Accounting Basics Questions & Answers

  Process steps of milling and pressing

Hershey Company. Go the Hershey website to learn how to make Hershey chocolate. Review the process and take a look at some of the videos. Pay particular attention to the process steps of milling and pressing, mixing the ingredients, and refining.

  Recalculate net income

thorne Golf, the maker of a sought-after set of golf clubs, was formed in 2012. The selling price for each golf club set is $1,700, variable production costs are $900 per unit

  Headings across a piece of paper

Set up the headings across a piece of paper - indicate the effect of each of the transactions on total assets, liabilities, and owner's equity

  Durell and earline are married file a joint return ad claim

durell and earline are married file a joint return ad claim dependency exemptions for their two children ages 5 years

  Dester manufacturing company makes the product that it

dester manufacturing company makes a product that it sells for 50 per unit. the company incurs variable manufacturing

  Determine the quantity of spoiled units

Explain the product and the production process. Describe how you would find out the quantity of spoiled units that are normal versus abnormal. Explain how you would determine the cost of good units, normal spoilage and abnormal spoilage.

  Refer to the original data rather than purchase new

frieden companys contribution format income statement for the most recent month is given belownbspnbspsales 47000

  X was interesting in ivesting in bonds and on 010112

x was interesting in ivesting in bonds and on 010112 purchased 10 bonds dated january 1 2012. these bonds had a face

  James corp manufactures ad 234 in its brandon division this

james corp. manufactures ad 234 in its brandon division. this output is sold to the micha division as raw material in

  Partner z of the ez partnership provides services to the

partner z of the ez partnership provides services to the partnership in exchange for 30 of the profits but not less

  On decemeber 1 2014 parsons sales sold machinery to a

on decemeber 1 2014 parsons sales sold machinery to a customer for 2000. the customer could not pay at the time of

  Reclassification of the receivables be ethical

Under what condition would the reclassification of the receivables be ethical? Unethical? Support your response.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

Submit Assignment

Academics

Major Subjects

Majors

Get In Touch

whatsapp: +1-415-670-9521

Phone: +1-415-670-9521

Email: [email protected]

TERMS & POLICIES

HELP & SUPPORT

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd