ETHICS IN PRACTICE CASE: What Do We Tell the Customer?
1. Is it fair to miscommunicate to the customer in this way? Are we being accurate, unambiguous, and clear? What’s the harm if the customer opens all the accounts?
2. Should I have gone over to my coworker’s desk while he was with the customer and made sure she got the right information? Or, should I have waited until the customer left and then gone to my coworker and told him that what he had done is wrong and unethical?
3. Is this misinformation given to the customer important enough for me to approach my manager and tell her everything I heard, even though the manager pushes us to sell accounts and do whatever it takes?