What basic steps should it be prepared to implement

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Q. Suppose that you manage an airline reservation system and want to improve service quality. What are important CTQs for this process? What are KPIVs and KPOVs? How do se relate to customer CTQs that you have identified?

Q. If a company, new to international arena, is negotiating an agreement with a potential partner in an overseas country, what basic steps should it be prepared to implement? Identify and describe them.

Reference no: EM1372729

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