Reference no: EM131293764

Assessment Guidelines

Please read the following assessment guidelines carefully.

1. The purpose of this activity is to assess your knowledge and skills in leading and managing effective workplace relationships.

2. If you have any considerations that may affect your performance in the assessment please inform your assessor immediately. Your assessor will provide you with a suitable alternative to complete this assessment.

3. To gain competency for this assessment, neatly write the correct answers on the sheets provided or demonstrate competency in activity tasks by the due date.

4. Submission of assessment after the due date will result in a penalty fee.

5. Place your name and date at the top of the page and on the Feedback Evaluation Sheet (back page).

6. Your assessor will return it to you with comments and your results. This information will be supplied at the end of this document on the results page.

7. If you feel the decision made by your assessor was incorrect please refer to your Student Handbook for information on assessment appeals for the required steps to appeal this decision.

8. A "NYS" (not yet satisfactory) result of this task may be returned to you for a re-assessment. Re- assessments must be submitted by an agreed date with your assessor or as soon as possible within the duration of the unit.

9. The re-assessment work must address the specific performance tasks beyond doubt for the assessor to issue a satisfactory (pass) result. A repeat NYS outcome could lead to an administration fee.

10. All work must be done individually. Copied work will not be accepted and could lead to an "academic non- performance" rating. It is highly recommended that you keep a copy of this assessment.

11. Complete the Feedback Evaluation Sheet by signing and ticking the appropriate box as to whether you wish to appeal or finalise this assessment.
I have read and agree to the assessment guideline conditions above.

This is a group activity (a group of maximum three people). In this activity you will demonstrate the skills and knowledge required by this unit by completing a scenario - based project.

Respond to each of the following questions by preparing a report and presenting it to your team.
1. What are the key issues relating to the situation and describe how they impact on Alisha's work responsibilities?

2. What are the steps you will take to manage Alisha's complaint properly and describe how these comply with the company's policies and procedures?

3. Describe how you would ensure that consultation processes would provide opportunities for the affected team members to contribute to the issue in an appropriate manner?

4. Describe how you would provide feedback to the affected team member and other staff on the outcome of the consultation?

5. Develop an issue management process to ensure that the issues that have been raised would be resolved promptly and referred to relevant personnel. In the issue management process you need to include:

• Symptoms - early warning signs of the issue

• Facts - identify who is involved and establish the causes

• Analysis - evaluate the extent of the issue, determine the potential implications, consider the interest of all those affected and ensure adherence to the organisation's equal opportunity policy, conflict resolution procedure and legislative requirements

• Options for resolution

• Action plan - implementing the solutions and follow-up to ensure implementation

• Monitor outcomes - describe the process of how you will monitor the outcomes of the action plan, including ongoing support and counselling to assist team members in resolving their difficulties in the workplace

6. Describe how you display professional leadership behaviour through your own conduct, including:

• Ways to gain and maintain trust and confidence of co-workers and external contacts

• Methods to adjust your own interpersonal communication style to meet your company's cultural diversity

• Techniques to guide and support team members in their own personal adjustment process

Attachment:- article.rar