What are some of the quantitative performance measurements

Assignment Help Operation Management
Reference no: EM131122424

Measuring operations and satisfaction in a quantitative manner is key to incorporating customer satisfaction issues into financial management decisions. By integrating customer satisfaction issues and financial management decisions, the operations manager is adding value to the long-term goals and increasing the efficiency of customer relationship management, and, by extension, providing a competitive edge for the company.

Click the link below to watch a video by Jamie Thorpe, Head of Relationship and Commercial at Grass Roots Measurement.

Watch - Introduction to Grassroots Measurement Services -"https://www.youtube.com/watch?v=ugEOe0qD4KI&feature=youtu.be"

In the video, pay attention to the benefits of using performance measurement techniques, such as mystery shopping and customer satisfaction surveys. Then, in your paper, address the following questions:

What are some of the quantitative and qualitative performance measurements used to help differentiate the customer experience?

How can these measurements be used to improve not only operational performance but also financial performance?

Your paper should be 2-3 pages long, citing at least three sources, and should demonstrate thoughtful consideration of the ideas and concepts that are presented in the course as well as providing new thoughts and insights relating directly to this topic.

Reference no: EM131122424

Computer industry are constantly looking to reduce costs

Due to competitive pressures, firms in the computer industry are constantly looking to reduce costs. Computer manufacturers compete fiercely for contracts based on meeting the

Price maker is monopoly-firm within monopolistic competition

A price maker is a monopoly or a firm within monopolistic competition that has the power to influence the price it charges as the good it produces does not have perfect substi

How do operations managers influence potential users

What can be done to ensure that performance measurements at various levels in an organization are integrated into one system that can help managers, working at levels that r

When did the company implement the management tool

What conditions lead the company to implement to the selected topic. When did the company implement the Operations Management tool. Document results of the implementation of t

Made contributions to the judge election campaign

During a court case, it was determined that both the litigants and their attorneys had made contributions to the judge's election campaign. It was therefore ethically essentia

Formulate the linear programming model

formulate the linear programming model. solve the linear programming model on Excel. A publisher has orders for 600 copies of a certain text from San Francisco, 300 copies fro

About the importance of being very good at the strategy

Zappo’s has become very successful by positioning themselves as a company with first class customer service. What did you learn from watching the video about the importance of

How are sole proprietorships taxed

How are sole proprietorships taxed? How are partnerships taxed, and is there any difference between taxing the general vs. limited partnership? How is a corporation taxed, and


Write a Review

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd