Was there a management failure here

Assignment Help Business Management
Reference no: EM132280926

So What Does FSG ( Frequent-Stay Guest) Stand For?

Occupancy has been so high this year that the hotel has "registered" a large number of reservation requests.

A registered couple was scheduled to leave at 6:00 AM on the morning of March 31. A family emergency with their seven-month-old child called them home on March 30 at about 3:00 PM. The airline accommodated the couple on a red-eye flight without charging for the ticket change, typically $100. They ask the desk for a late check-out, 9:00 PM, and a half-day rate of $110.

The hotel was full-Sunday-when the business crowd usually arrived. The manager on duty denied the request because of the late hour and the unlikelihood of servicing and reselling the room.

In his letter of complaint, the husband asks to be reimbursed and questions the meaning of being a FSG. He notes that "I am not a big customer of yours." Adding, "You'll probably see me three stays from the family since their membership was launched almost three years previous.

Questions are:

1) Was there a management failure here; if so, what?

2) What is the hotel's immediate response(or action)) to the incident?

3) What further, long-run action should management take, if any?

Reference no: EM132280926

Conduct an analysis of whole foods market

Then review the company's inputs and determine one or two specific critical inputs from each input category: environment, resources, and history. Ultimately, I want you to d

What competitive advantage can the companies described

1.What competitive advantage can the companies described in the case derive from the useof faster technology and co-location of servers with the exchanges? Which would yo

Provide radical new features and functions in a bid

During the innovation stage, innovators use proprietary models to differentiate the products and to provide radical new features and functions in a bid to standout from the

Assignment details and rubric

Unit 8 [MT499: Bachelor's Capstone in Management] Assignment Details and Rubric Please watch the management video listed as Unit 8 Assignment Video found in Webliography befor

Popular culture artifact is television and music

Popular Culture artifact is Television and Music How does the distribution mechanism control the issues addressed in the artifacts' content?Determine who controls the distrib

Explain accepted as a sequel of an occupational injury

Individuals may perhaps develop a habit of continuing to rub a site initially affected by irritant contact dermatitis and may develop secondary neurotic mastitis or lichen s

Hand-washing audits of the nursing units

After working in a hospital for six months, you have been selected to head the team to conduct hand-washing audits of the nursing units. Whom do you want on your team, and w

Provide feedback on blog postings level of effectiveness

Read the following blog posting and provide feedback on its level of effectiveness. Consider that you have to send this message yourself. How would you write it if you had t

Reviews

Write a Review

 
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd