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Intangibles; Validating the Balanced Scorecard Today intangibles, such as customer relation- ships, account for more than half of total assets of firms in the United States. The importance of nonfinancial measures is one of the motivations for the increased use of the balanced scorecard, which includes a perspective on customer relationships. However, according to recent research, data on intangibles such as customer satisfaction can yield significant forecasts of earnings only when
the data are analyzed in conjunction with financial statistics and only when tied to corporate strat- egy. This result is based on a wide range of customer relationship data (e.g., customer satisfaction, employee turnover, the speed of loan processing, and the average number of products and services purchased) from 115 retail banks and represents potentially useful guidance for managers wanting to know how to use nonfinancial measures effectively.
Required Comment on the implications of the study for the use of the balanced scorecard. We have noted in the text that it is important to validate the balanced scorecard. What does it mean to validate the scorecard in the context of the retail bank example above?
Since tax-exempt organizations do not benefit from the deductions that result from depreciation, what options do tax-exempt organizations have in acquiring the use of real estate?
give an example of transaction that results ina decrease in assets and decrease in liability?b a decrease in one asset
the tsetsekos company was planning to finance an expansion. the principal executives of the company all agreed that an
budgets and performance evaluation goal create an excel spreadsheet to prepare a performance report and use the results
a department had 2000 units which were 40 complete in beginning goods in process inventory. during the current period
Journalize the following transactions for the seller, Mitchell Company, using the gross method to account for sales discounts. Assume a perpetual inventory system. Make sure to enter the day for each separate transaction.
What amount must include of his SS benefits in the Form 1040 in income - James Pabon, a single taxpayer, is retired and receives SOCIAL SECURITY BENFITS of $ 16,000 in the year.
the company applies overhead on the basis of direct labor cost. only one job was steill in process on may 31. the job
The U-Drive car rental corporation has found that the cars in the company's rental fleet experience punctures at the rate of 1.25 punctures per 10,000 miles, and the number of punctures per distance traveled is Poisson distributed.
As you think through this question also keep in mind how we talk differently than we write. When formatting business writing do you think the majority of business writing is formal or informal
a company has already incurred a 15000 cost in partially producing its three products. their selling prices when
Discuss how the financial statements would be useful to internal users such as managers and employees
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