Use to prevent such failures-ensure customer satisfaction

Assignment Help Operation Management

Reference no: EM131273694

You have most likely taken your car for service at an automobile dealership. Typical activities in servicing a customer's automobile include making an appointment, meeting with a service advisor to discuss the service or problem, waiting for the work to be performed, paying the bill, and receiving the vehicle. Draw a simple flowchart (hand-drawn is fine) for this process that identifies the key activities for these steps. Identify potential failures that customers may experience and list some possible “mistake-proof” processes that the dealership might use to prevent such failures and ensure customer satisfaction

Reference no: EM131273694

Questions Cloud

Who has absolute advantage in what good : Table 2 Maximum Output Italy: Wine- 1000, Tables- 200 Greece: Wine-200, Tables 100. Who has absolute advantage in what good? Italy has comparative advantage in what good? Greece has comparative advantage in what good?

Describe how to do the cost slope calculation : Please describe the Critical Path Method (CPM) and what it means to trade off time and cost. How can this method be used to change the original project durations. Describe how to do the cost slope calculation.

The stronger the competitive forces in market : The stronger the competitive forces in a market: Employment at will:

Break even on the new press at the low-demand estimate : David Austin recently purchased a chain of dry cleaners in northern Wisconsin. Although the business is making a modest pro?t now, David suspects that if he invests in a new press, he could recognize a substantial increase in pro?ts. How many shirts ..

Use to prevent such failures-ensure customer satisfaction : You have most likely taken your car for service at an automobile dealership. Typical activities in servicing a customer's automobile include making an appointment, meeting with a service advisor to discuss the service or problem, Identify potential f..

Some organizations use multiple performance managers : Graded assignment submissions such as this assignment need to be completed on your own, i.e. individual work. There are 3 questions on this assignment. Each question counts for 1/3 the weight of the assignment. Some organizations use multiple perform..

Agreement stipulates that splendids territory constitutes : Carl was employed as a landscape designer with Splendid Gardens Landscape and Design firm in Escondido, California. He signed an agreement with a covenant not to compete provision when he was hired 2 years ago. The agreement states that Carl cannot w..

Many effective styles of leadership : There are many effective styles of leadership, do you feel it applicable to all situations? While this is an effective leadership style to adopt, do you believe it is possible and effective for an individual to possess several leadership styles? Is i..

User Account

All Pages