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As an operations manager you have been tasked with analyzing the processes in your mature bicycle manufacturing operation. Two of the tools are the value stream map and the regular process map. Disucss how you will use these tools in your bicycle manufacturing operations.
What variables might be used to segment these consumer markets?
A work cell at Chris Ellis Commercial Laundry has a workstation with two machines, and each unit produced at the station needs to be processed by both of the machines. (The same unit cannot be worked on by both machines simultaneously.) Each machine ..
Why is forecasting important in organizations, especially as related to understanding the relevant time horizon to develop a forecast against? What are some examples from industry?
A satisfaction survey of customers was recently conducted. The average rating of online reviews is 2.5 out of 5, while in-store customers gave a rating of 4.5 out of 5. Which populations should be used to compare the ratings?
Zappos wants to “deliver WOW through service.” We saw an example of this culture in the story of the Zappos customer service rep who provided contacts for local pizza delivery to an out-of-town guest. What elements of an organic organization are appa..
Bob has always performed well and has an excellent track record with the company. He and Arnold do not have any type of employment contract - they've just worked together for the last 30 years.
“The FCPA has too many exceptions to be an effective deterrent to unethical business practices.” Do you agree or disagree with this statement? Explain your answer.
Which of the following statements about the lean approach and JIT is false?
All components of globalization have increased dramatically since the 1970s. Many companies in the U.S. now do business abroad, invest abroad, and have relocated facilities abroad. Given the extent of this corporate internationalization, why haven’t ..
To ensure a service level of 98%, a pharmacy uses a continuous review system for its inventory of flu vaccines. The calculated reorder point is 20 on-hand flu vaccines. Curiously, a recent new-hire at the pharmacy asks you "What is a 98% service leve..
Through the readings and the lectures this week, we have discussed the nature of service-learning and the gains that can often be associated with community involvement. We have also discussed the meaning of community and the importance of becoming ac..
Negotiations can hit an impasse for several different reasons. Similarly, several different strategies exist for breaking an impasse though a “one size fits all” solution does not appear among them. Discuss two separate causes of impasse and possible..
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