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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
a. Use OM Explorer to draw a bar chart and a pareto shart to identify the significant service problem.
b. Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications.
Shirley Hopkins is developing a program in leadership training for middle managers. Shirley has listed a number of activities that must be completed before a training program of this nature could be conducted. Illustrate what is slack time for eac..
Explain Google's entrance in the Chinese market. Describe what strategies Google used and what barriers they had to overcome?
Explain the concept of continuous learning to include an understanding of the work systems, relationship among jobs, their work units and the organization as it is currently designed.
They felt that if the money was invested in stocks it might return higher than 10%, and it could be lower as well. So to help account for the potential variability in the investment returns John and his friends came up with a plan
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Which site would you prefer for a quantity of 20,000 units per year? What would be your total cost? Please provide formulas with answers for rating!
Mona wants to negotiate a bearer instrument in her possession to Nat for an order instrument in Nat's possession. Indorsements are required to negotiate
Which of subsequent production plans is better: Plan A-chase demand by hiring also firing; or Plan B-make at a constant rate of 1200 also obtain remainder from overtime.
External Environmental Analysis: Identify key external forces with immediate strategic implications for Alaska Coffee Company.
Give examples of a pair of companies in an industry that pursue different types of business models? Explain the business models and how they differ.
Alfonzo's Pizzeria purchased its building 8 years ago at a cost of $76,000. The building is currently valued at $212,000. Alfonzo's has other fixed assets that cost $58,000 and are currently valued at $69,000.
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