+1-415-670-9189
info@expertsmind.com
Understanding the organization
Course:- HR Management
Length: 11
Reference No.:- EM13172




Assignment Help
Expertsmind Rated 4.9 / 5 based on 47215 reviews.
Review Site
Assignment Help >> HR Management

This particular document is a small assignment in which a student did the necessary research over certain questions, which are helpful in a stringent understanding of the organization and its nature.

Questions:-

1. Describe the products and services of commercial, public and third sector organizations?

2. State employer and employee rights and responsibilities under employment law, and the importance of having these.

3. Detail employer and employee rights and responsibilities under the Health and Safety at Work Act

4. Describe the organization's procedures for health and safety documentation used

5. Describe organizational procedures for equality and diversity detailing any monitoring and documentation activity.

6. Describe the main career pathways available within a customer service role.

7. Identify sources of information and advice available on the customer service industry, occupations and career progression.

8. Identify methods of learning available in the organization to assist in career progression.

9. Describe the main principles, policies and procedures of their organization and its documentation.

10.Outline relevant policies and codes of practice adopted by the organization and how employees are made aware of these

11.Explain how employees are consulted on changes to the principles, procedures and policies within the organization

12.Outline ways in which customer expectations can be identified

13.Identify examples of when customer service may be limited by organizational goals

14.Identify customer related legislation and external regulations and how these may affect customer service

15.Outline how business service improvements might be limited by legislation

16.Identify ways in which the security of customers and their property can be protected

17.Outline why different situations need different methods of communication

18.Identify communication methods suitable for a series of customer interactions

19.Identify the advantages and disadvantages of the main communication methods to customers to include:

20.Outline the content of a standard letter in response to a customer query

21.Explain what is meant by active listening and its importance when dealing with customers?

22.Describe the standard greetings of three different organizations and how they impact on customers

23.Explain what information may be held about customers by an organization?

24.Outline how customer information is kept secure and confidential.

25.Identify information about the organization that should not be disclosed to customers.

26.Explain why certain information should not be disclosed to customers and the implications on the organization if it is

27.Detail how products and services can be promoted in an organization

28.Explain the importance of evaluating customer service

29.Identify methods of evaluation of the customer experience that may be used

30.Explain how evaluation can lead to customer service improvements.




Put your comment
 
Minimize


Ask Question & Get Answers from Experts
Browse some more (HR Management) Materials
Discuss the functionality of the structure or organ at that embryonic development stage. This might require a little additional research beyond the textbook, depending on wh
What role does leadership play in training in a company and where is the future of training heading for organizations. Using mentorship as an example as a role of training
Discuss the efficient market hypothesis. Explain why financial statement analysis can or cannot be performed in a way that provides significant advantage to an investor.
Analyse one trend for how it may influence organisations, including benefits and drawbacks. Assess how the trend adds value and/or heightens the strategic involvement of HR wi
The student should assess the company's current challenge, review other organizations that had a similar situation (and the strategy they devised to address the issue), expl
As an HR manager, you have been asked to sit on the committee to identify which selection tests, HRIS, and succession planning tools should be considered. Your task is to id
Describe the concept of analogical reasoning. Then, considering your last purchase decision, discuss how analogical reasoning could have helped you to improve your decision
Prepare four worksheets that inventory your qualifications in these areas: employment, education, capabilities and skills, and honors and activities. Use active verbs when a