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The American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs".
a) Comment on this definition - is there anything you would add or change to improve it?
b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).
1. some may argue that the production-line approach may not treat the process as a service process but as what
Direct marketers are very good at determining the effectiveness of their programs. Many direct marketers now measure the impact of program on the consumer funnel. Explain how direct marketers measure effectiveness, and how they now use consumer funne..
R/Way Trucking Situation: As you learned in the reading, R/Way is a small but rapidly growing trucking company headquartered in Cleveland, Ohio. Review the concept of supply chain management. Although R/Way offers services rather than products, could..
Briefly compare and contrast the concepts of needs, wants, and demand, explain with the help of examples keeping an eye into your surroundings. Discuss how these concepts relate to marketing practices ( IN YOUR OWN WORDS)
The final assembly schedule as different from the master schedule is primarily used:
Assume you are the marketing manager of an up-and-coming firm that sells surfboards. What data do you need from Accounting and Finance and Supply Chain Management to do your job?
How do MNC managers manage conflict? Compare or contrast managing conflict resolutions using the instrumental-oriented conflict approach and the expressive-oriented conflict approach
Tim Company had sales of $30,000, an increase in accounts payable of $5,000, a decrease in accounts receivable of $1,000, an increase in inventories of $4,000, and a depreciation expense of $4,000. What was the cash collected from customers?
Today we are seeing more and more healthcare facilities becoming either affiliated with or being bought be large healthcare corporations. Is this practical or should healthcare facilities remain free standing. Do not forget to think about rural areas..
explain how Etsy's web and business philosophy make it a social networking site in addition to being an online business that sells goods
List the source-make-deliver-relationships in the following systems
Now that you have had an opportunity to use Medisoft, what are your thoughts on its design? What features did you like? What did you dislike? Besides using a program like Medisoft for computerized billing, what other tasks do you think a practice man..
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