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A lawsuit a few years ago made headlines worldwide when a McDonald's drive-through customer spilled a cup of scalding hot coffee on herself. Claiming the coffee was too hot to be safely consumed in a car, the badly burned 80-year-old woman won $2.9 million in court. (The judge later reduced the award to $640,000.) McDonald's claimed the product was served to the correct specifications and was of proper quality. Further, the cup read "Caution - Contents May Be Hot." McDonald's coffee, at 180 degrees, is substantially hotter (by corporate rule) than typical restaurant coffee, despite hundreds of coffee-scalding complaints in the past 10 years. Similar court cases, incidentally, resulted in smaller verdicts, but again in favor of the plaintiffs. For example, Motor City Bagel Shop was sued for a spilled cup of coffee by a drive-through patron, and Starbucks by a customer who spilled coffee on her own ankle. Are McDonald's, Motor City, and Starbucks at fault in situations such as these? How do quality and ethics enter into these cases?
A pharmacist has been monitoring sales of a certain over the counter pain reliever. Daily sales during the last 15 days were Which method would you suggest using to predict future sales a linear trend equation or trend-adjusted exponential smoothing..
What is the Meyers-Briggs Type Indicator personality inventory, and why is it a useful tool for healthcare executives? Describe why human resources management is comprised of strategic and administrative actions. If you are responsible for researchin..
Compare pfizer today, with Pfizer at the time of the case, showing a compilation of some of the key financial information. Include information on stock price and total market capitalization in this summary. Based on this review, do you think this was..
Which characteristics of grade structures must be negotiated. Why was the Fair Labor Standards Act enacted
With regard to each of the following cases, first discuss what morality requires and then what self-interest requires. Is the answer the same or different? Bill, a process engineer, learns from a former classmate who is now a regional compliance offi..
Create a word problem with a solution that includes the following information. Made up information made be added and/or changed to the original information but not dramatically. Minimize operating costs while being the most efficient.
What ways can executives and other organizational leaders learn about day-to-day business operations besides going "undercover?"
Define the organization's vision, mission, and values. Outline the basic planning process for the organization and how the three levels of management influence this process.
A firm is faced with the attractive situation in which it can obtain immediate delivery of an item it stocks for retail sale. The firm has therefore not bothered to order the item in any systematic way. However, recently profits have been squeezed du..
Discuss how expert systems, neural networks, and genetic algorithms can help scientists meet medical challenges. Provide an example of each system. Select one of your three examples and describe the system more in-depth. Give an example of a system c..
In the Risk Assessment phase of a project, we develop the Risk Severity Matrix. What does the Risk Severity Matrix depict? Why is this information important to the Project Manager and the Team?
Given the following information, determine the burdened hourly wage rate for a carpenter. Assume the carpenters take full advantage of the retirement benefit.
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